User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Skill Group Reports
agtskg21: Agent Skill
Group Task Summary
Half Hour Report, page
3-144
IPCC and/or ICM historical
table
Agent task summary for each
agent within the selected skill
group(s), organized by the
selected half hour(s).
agtskg22: Agent Skill
Group Task Summary
Daily Report, page
3-148
IPCC and/or ICM historical
table
Agent task summary for each
agent within the selected skill
group(s), organized by the
selected day(s).
agtskg23: Agent Skill
Group Performance
Summary Half Hour
Report, page 3-151
IPCC and/or ICM historical
table
Agent state summary for each
agent within the selected skill
group(s), organized by the
selected half hour(s).
agtskg24: Agent Skill
Group Performance
Summary Daily Report,
page 3-155
IPCC and/or ICM historical
table
Agent state summary for each
agent within the selected skill
group(s), organized by the
selected day(s).
agtskg25: Agent Skill
Group Consolidated
Half Hour Report, page
3-158
IPCC and/or ICM historical
table
Agent daily task statistic totals
and time allocations, gathered
in half-hour increments.
agtskg26: Agent Skill
Group Consolidated
Daily Report, page
3-162
IPCC and/or ICM historical
table
Agent daily task statistic totals
and time allocations, gathered
in day increments.
agtskg27: Agent Skill
Group Historical All
Fields Report, page
3-166
IPCC and/or ICM historical
table
All the report data available
fro
m the
Agent_Skill_Group_Half_Hour
table, organized by skill
groups and then by agents
within the skill group.
This report is for online view-
ing or for exporting to Excel.
It is
not formatted for print-
ing.
agtskg28: Agent Skill
Group Real Time All
Fields Report, page
3-121
IPCC and/or ICM real-time
table
All the report data available
from the Ag
ent_Real_Time
table, organized by skill
groups and then by agents
within the skill group.
This report is for online view-
ing or for exporting to Excel.
It is
not formatted for print-
ing.
agtskg30: IPCC Agent
Skill Group Real Time
Report, page 3-126
IPCC only real-time
table
The current agent states of
each agent within th
e selected
skill group(s).