User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent by Peripheral Reports
Data:
Peripheral
The enterprise name of the peripheral and its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name (no label)
The last and first name of the agent and the agent's ID (in parentheses) in the skill
group in which agent reside
s.
Derived from: Person.LastName + ’ , ’ + Person.FirstName + Agent.SkillTargetID
Skill Group (no label)
The skill group in which the agent is active for the interv
al and Skill Group Skill Target
ID.
Derived from: Agent_Skill_Group_Half_Hour.SkillGroupSkillTargetID
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY
(month, day, year) and
HH:MM:SS (hour, minute, second) format.
Derived from: Agent_Skill_Group_Half_Hour.DateTime
Purpose To show all the available agent-peripheral historical report data in
the Agent_Skill_Group_Half_Hour database table so that you can
select which data you want for a customized agent-peripheral
historical report.
Note This report is designed to be saved and exported or copied
to another format. For example, you can export the report
to an Excel spreadsheet and modify the report to suit your
needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
Applicable environment IPCC and/or ICM
Tem pl ate typ e Historical table
Sort order By peripheral, then by agent's last name, first name, and date and
ti
me
Drilldowns available No
Schema database tables Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Skill_Group