User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent by Peripheral Reports
Data:
Peripheral
The enterprise name of the peripheral and its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Media
The media routing domain into which the agent is logged for doing this type of task.
This is the
media routing domain associated with the Skill Group in which the agent
worked when doing this task.
Each media routing domain has its own skill groups. If an agent is logged into more
than one media routing domain, then that agent also belongs to more than one skill
group.
Derived from: Media_Routing_Domain.EnterpriseName
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the skill
group in which agent reside
s.
Derived from: Person.LastName + ’ , ’ + Person.FirstName + Agent.SkillTargetID
Date
The date when the record was generated in MM/DD/YYYY (month, day, year) format.
Derived from: Agent_Skill_Group_Half_Hour.DateTime
Completed Tasks: Incoming Handled
The number of ICM Routed tasks this agent has handled.
Derived from: Agent_Skill_Group_Half_Hour.CallsHandledtoHalf
Purpose To show daily agent activity and performance for all the agents
connected
to the selected peripheral(s) during the selected time
period.
Applicable environment IPCC and or ICM
Tem pl ate typ e Historical table
Sort order By peripheral, then by media routing domain, agent's last name,
first n
ame, and date and time
Drilldowns available No
Schema database tables Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group
Skill_Group_Member