User Guide

Contents
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Reporting Guide for Cisco IPCC Enterprise & Hosted Editions
Provides information to help you understand how reporting data is gener
ated
and how to interpret reporting data in an IPCC Enterprise Environment. This
guide also explains the implications of configuration and scripting on reporting
data, enabling you to plan and deploy your IPCC Enterprise system to meet your
reporting needs. This guide does not contain information on reporting in a
traditional ACD contact center environment.
Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted
Ed
itions
Describes how to use Sybases’s InfoMaker to create custom
report templates
and provides instructions on how to launch these templates using WebView.
For additional information about Cisco Intelligent Contact Mana
gement (ICM)
software and the IPCC enterprise solution, see the customer contact software
section at the Cisco web site.
For additional information about Cisco Intelligent Contact Mana
gement (ICM)
software, see the Cisco web site listing ICM documentation.
Obtaining Documentation, Obtaining Support, and Security
Guidelines
For information on obtaining documentation, obtaining support, security guidelines,
and also recommended aliases and general Cisco documents, see the monthly
What's New in Cisco Product Documentation, which also lists all new and revised
Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/gener
al/whatsnew/whatsnew.html
Documentation Feedback
You can provide comments about this document by sending email to the following
address:
[e-mail]
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_securit
y_vulnerability_policy.htm
l
From this site, you will find information a
bout how to do the following:
• Report security vulnerabilities in Cisco products
• Obtain assistance with security incidents that involve Cisco products
• Register to receive security information from Cisco