User Guide

3-77
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent by Peripheral Reports
Data:
Peripheral
The enterprise name of the peripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + ’ , ’ + Person.FirstName
Media
The media routing domain into which the agent is logged for doing this type of task.
This is the
media routing domain associated with the Skill Group in which the agent
worked when doing this task.
Each media routing domain has its own skill groups. If an agent is logged into more
than one media routing domain, then that agent also belongs to more than one skill
group.
Derived from: Media_Routing_Domain.EnterpriseName
Log On Duration
The total time in hours, minutes, and seconds (HH:MM:SS format) that the agent was
logged on during the selected interval.
Derived from: Agent_Half_Hour.LoggedOnTimeToHalf
Available In MRD Time
The time in hours, minutes, seconds (HH:MM:SS) format that the agent was available
in this
media routing domain.
Derived from: Agent_Half_Hour.AvailableInMRDTimeToHalf
Tasks Handled Total Tasks
The total number of inbound tasks handled by the agent during the sele
cted interval.
This value is updated when the after-task work associated with the task is completed.
Derived from: Agent_Skill_Group_Half_Hour.CallsHandledToHalf
Default sort order By media routing domain, peripheral, agent enterprise name, last
name, f
irst name
Drilldowns available No
Schema database tables Agent
Agent_Half_Hour
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group