User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent by Peripheral Reports
Data:
Peripheral
The enterprise name and ID number of the p
eripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + ’ , ’ + Person.FirstName
Media
The media routing domain from which t
he agent is logged off.
Derived from: Media_Routing_Domain.EnterpriseName
Agent Enterprise Name
The last name and first initial of the agent and the ICM system name of the peripheral
with which the agent is associated
. One agent can be logged into more than one
peripheral if they are working in more than one media routing domain.
Derived from: Agent.EnterpriseName
Mobile Agent Mode
The mode by which the agent is connected:
– 0 = Not Mobile (Local agent; normal ACD/IPCC phone or non-voice task)
– 1 = Call By Call (Mobile agent's phone is connected for each incoming call)
– 2 = Nailed Connection (Mobile agent calls and logs in once; line remains connected
through multiple calls)
Derived from: Agent_Logout.PhoneType
Mobile Agent Phone Number
For a mobile agent (an agent working remotely), the current phone number.
Derived from: Agent_Logout.RemotePhoneNumber
Extension
The full extension that the agent logged into.
Derived from: Agent_Logout.Extension
Log On DateTime
The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year)
and HH:MM:S
S (hours, minutes, seconds) format.
Derived from: Agent_Logout.LogoutDateTime - Agent_Logout.LoginDuration
Log On Duration
The time in HH:MM:SS (hours, minutes, and seconds) format that the agent spent
logged on during the specified period.
Derived from: Agent_Logout.LoginDuration