User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent by Peripheral Reports
Router Task Q Now
The number of calls currently queued for the agent at the call router.
Derived from: Agent_Real_Time.RouterCallsQueueNow
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent by Peripheral Historical Reports
• agtper03: Agent Peripheral Media Logout Status Report, page 3-74
• agtper04: Agent Peripheral Task Detail Activity Report, page 3-76
• agtper05: Agent Peripheral Task Detail Performance Report, page 3-79
• agtper21: Agent Peripheral Task Summary Half Hour Report, page 3-82
• agtper22: Agent Peripheral Task Summary Daily Report, page 3-86
• agtper23: Agent Peripheral Performance S
ummary Half Hour Report, page 3-90
• agtper24: Agent Peripheral Performance Summary Daily Report, page 3-93
• agtper25: Agent Peripheral Consolidated Half Hour Report Template, page 3-97
• agtper26: Agent Peripheral Consolidated Daily Report, page 3-101
• agtper27: Agent Peripheral Historical All Fields Report, page 3-105
agtper03: Agent Peripheral Media Logout Status Report
Overview:
Subject A table of all agents on the selected peripheral(s) showing each
age
nt's Logon duration and logout date and time.
Purpose To s ho w ONL
Y agents who have logged out from the selected
peripheral(s) during the selected interval.
Applicable environment IPCC and/or ICM
Tem pl ate typ e Historical table
Default sort order By peripheral, then by agent's last name, first name, and media
routing domain
Drilldowns available No
Schema database tables Agent
Agent_Logout
Person
Peripheral
Media_Routing_Domain