User Guide

xvii
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
About this Guide
Objective
This manual describes the WebView report templates for Cisco Unified Contact
Center. See the WebView online help and the manuals listed in Related
Documentation, page -xviii for further information.
A Note about Product Naming
Cisco IPCC Enterprise Edition is renamed Cisco Unified Contact Center Enterprise
(abbreviated as Unified CCE).
Cisco IPCC Hosted Edition is renamed Cisco Unified Contact Center Hosted
(abbrevi
ated as Unified CCH).
These new names are introduced in this release. They are referenced in opening
screens and in documen
tation that has been revised for Release 7.1(1), but they do
not yet appear throughout the user interface.
Audience
This document is intended as a reference guide for Contact Center administrators
or supervisors.
Organization
The manual is divided into the following chapters.
Chapter Description
Chapter 1, “About Contact Center
Reports”
Describes the brief about the various
t
ypes of contact center.
Chapter 3, “Agent Report Templates.” Describes the IPCC agent report
templates
.
Chapter 2, “CallType Reports” Describes the IPCC call type report
templates
.
Chapter 4, “Peripheral and Peripheral
Service Report Templates”
Describes the IPCC service report
templates
.
Chapter 5, “Skill Group Report
Template s”
Describes the IPCC skill group report
templates
.
Chapter 6, “Trunk group for IP-IVR
reports”
Describes the trunk group for IP IVR
rep
ort templates.