User Guide

3-65
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent by Peripheral Reports
Agent by Peripheral Real-Time Reports
• agtper20: Agent Peripheral Real Time Report, page 3-65
• agtper28: Agent Peripheral Real Time All Fields Report, page 3-69
agtper20: Agent Peripheral Real Time Report
agtper27: Agent
Peripheral Historical All
Fields Report, page
3-105
IPCC and/or ICM historical table
All the report data
available from the
Agent_Skill_Group
_Half_Hour table
for all the agents
on the selected
peripheral(s). ICM
software gener-
ates
A
gent_Half_Hour
records for each
agent.
This report is for
online viewi
ng or
for exporting to
Excel. It is not for-
matted for printing.
agtper28: Agent
Peripheral Real Time
All Fields Report, page
3-69
IPCC and/or ICM real-time table
All the report data
available from the
Agent_Real_Time
table for all the
agents on the
selected periph-
eral(s). ICM soft-
ware generates
A
gent_Real_Time
records for each
agent.
This report is for
online viewi
ng or
for exporting to
Excel. It is not for-
matted for printing.
Overview:
Subject A table of all agents on the selected peripheral(s) showing each
agent's current skill gr
oup, state, and call direction.
Fields applicable to a voice domain only are prefix
ed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.