User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent by Peripheral Reports
agtper21: Agent
Peripheral Task
Summary Half Hour
Report, page 3-82
IPCC and/or ICM historical table Task summary for
each agent within
the selected
peripheral(s),
organized by the
selected half
hour(s).
agtper22: Agent
Peripheral Task
Summary Daily
Report, page 3-86
IPCC and/or ICM historical table Task summary for
eac
h agent within
the selected
peripheral(s),
organized by the
selected day(s).
agtper23: Agent
Peripheral
Performance Summary
Half Hour Report, page
3-90
IPCC and/or ICM historical table Agent state
summary for
each
agent within the
selected
peripheral(s),
organized by the
selected half
hour(s).
agtper24: Agent
Peripheral
Performance Summary
Daily Report, page
3-93
IPCC and/or ICM historical table Agent state
summary for
each
agent within the
selected
peripheral(s),
organized by the
selected day(s).
agtper25: Agent
Peripheral
Consolidated Half Hour
Report Template,
page 3-97
IPCC and/or ICM historical table Agent half-hour
activit
y and
performance for all
the agents
connected to the
selected
peripheral(s) during
the selected
half-hour
interval(s).
agtper26: Agent
Peripheral
Consolidated Daily
Report, page 3-101
IPCC and/or ICM historical table Agent half-hour
activit
y and
performance for all
the agents
connected to the
selected
peripheral(s) during
the selected day
interval(s).