User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Agent Reports
Net Cons Out
The number of network consultative calls completed
by agents who have at least one
call on hold.
Derived from: Agent_Skill_Group_Half_Hour.NetConsultativeCallsToHalf
Net Cons Out Time
The number of seconds spent on network consultative calls by agents who have at least
one call on hold.
Derived from: Agent_Skill_Group_Half_Hour.NetConsultativeCallsTimeToHalf
Net Conf Out
The number of conference calls initiated by agents.
Derived from: Agent_Skill_Group_Half_Hour
.NetConferencedOutCallsToHalf
Net Conf Out Time
The number of seconds spent
on conference calls.
Derived from: Agent_Skill_Group_Half_Hour.NetConfOutCallsTimeToHalf
Net Trans Out
The number of calls transferred out by agents during the half-hour interval.
Derived from: Agent_Skill_Group_Half_Hour.NetTransferredOutCallsToHalf