User Guide

Contents
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Figure 9-67: entskg01: Enterprise Skill Group Status Real Time......................................................................................9-46
Figure 9-68: entskg06: Enterprise Skill Group Performance Half Hour ............................................................................9-47
Figure 9-69: entskg08: FTE for Enterprise Skill Groups Half Hour....................................................................................9-48
Figure 9-70: entskg09: Enterprise Skill Group Normalized Agent State ..........................................................................9-49
Figure 9-71: entskg14: IPCC Rolling 5-minute Enterprise Skill Group Status...................................................................9-49
Figure 9-72: entskg30: IPCC Enterprise Skill Group Status Real Time.............................................................................9-50
Figure 9-73: entskg31: IPCC Enterprise Skill Group Task Summary Half Hour.................................................................9-50
Figure 9-74: entskg35: IPCC Enterprise Skill Group Consolidated Half Hour...................................................................9-51
Figure 9-75: trkgrp23: IVR Ports Performance Half Hour ..................................................................................................9-52