User Guide

Contents
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Scenario 2: Task in MRD X assigned to Agent A, Skill Group S, Service SV and Call Type
CT by IPCC/ICM (Max Task Limit = 1). Customer abandons before Agent starts
task.
10-76
Call flow before the task is Assigned to Agent A 10-76
Call flow after the task is assigned to Agent A 10-77
Reporting metrics update: 10-77
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