User Guide

3-12
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Agent Reports
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent Historical Reports
• agent03: Agent Media Logout Status Report, page 3-12
• agent04: Agent Task Detail Activity Report, page 3-15
• agent05: Agent Task Detail Performance Report, page 3-18
• agent06: Agent State Trace Detail By Events Report, page 3-21
• agent21: Agent Task Summary Half Hour Report, page 3-23
• agent22: Agent Task Summary Daily Report, page 3-27
• agent23: Agent Performance Summary Half Hour Report, page 3-30
• agent24: Agent Performance Summary Daily Report, page 3-34
• agent25: Agent Consolidated Half Hour Report, page 3-38
• agent26: Agent Consolidated Daily Report, page 3-42
• agent27: Agent Historical All Fields Report, page 3-46
• agent30: Agent Not Ready Summary Report, page 3-59
• agent31: Agent Not Ready Detail Report, page 3-61
agent03: Agent Media Logout Status Report
See Agent Reports, page 10-2, for an illustration of this report.
Overview:
Subject A table of selected agents' logout data including each agent's
logon time, logon dur
ation, and logout date and time.
Purpose To s ho w ONLY agents w
ho have logged out from the media
routing domain during the selected interval.
Applicable environment IPCC and/or ICM
Tem pl ate typ e Historical table
Default sort order By agent last name, first name, media routing domain, logon
date
and time, logon duration, and logout date and time.
Drilldowns available No
Schema database
tables
Agent
Agent_Logout
Media_Routing_Domain
Person