User Guide

Contents
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
dialer10 10-48
dialer11 10-49
dialer12 10-50
Imprul10 10-51
Peripheral Reports 10-52
Periph06 10-52
Peripheral Service Reports 10-53
Persvc24 10-53
Persvc25 10-53
Skill Group Reports 10-54
Peripheral Skill Group Reports 10-54
Perskg01 10-54
Perskg03 10-55
Perskg05 10-55
Perskg08 10-55
Perskg14 10-56
Perskg29 10-57
Perskg30 10-57
Perskg31 10-58
Perskg35 10-59
Enterprise Skill Group Reports 10-60
Entskg06 10-60
Entskg08 10-61
Entskg09 10-62
Entskg14 10-62
Entskg30 10-63
Entskg31 10-63
Entskg35 10-64
Trunk Group Reports 10-65
Trkgrp23 10-65
10-65
Multimedia Reporting Sample Call Scenarios 10-66
Scenario 1: Task in MRD X assigned to Agent A, Skill Group S, Service SV and Call Type
CT by IPCC/ICM(Max Task Limit=1).
10-66
Call flow before assigning the task to Agent A 10-66
Call flow after assigning the task to Agent A 10-69
Reporting metrics update: 10-70
10-76