User Guide

3-3
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Agent Reports
agent24: Agent Performance
Summary Daily Report, page
3-34
historical
table
Agent state summary for selected
agents, organized by the selected
day(s).
agent25: Agent Consolidated
Half Hour Report, page 3-38
historical
table
Agent half-hour activity and performance
for all the agents connected to the
selected peripheral(s) during the
selected half-hour interval(s).
agent26: Agent Consolidated
Daily Report, page 3-42
historical
table
Agent half-hour activity and performance
for all the agents connected to the
selected peripheral(s) during the
selected day interval(s).
agent27: Agent Historical All
Fields Report, page 3-46
historical
table
All the report data available from the
Agent_Skill_Group_Half_Hour table. ICM
software generates
Agent_Skill_Group_Half_Hour records
for each logged on agent.
This report is for online viewing or for
exporting to Excel.
It is not formatted for
printing.
agent28: Agent Real Time All
Fields Report, page 3-7
real-time
table
All the report data available from the
Agent_Real_Time table. ICM software
generates Agent_Real_Time records for
each agent.
This report is for online viewing or for
exporting to Excel.
It is not formatted for
printing.
agent30: Agent Not Ready
Summary Report, page 3-59
historical
table
An overall summary of the not ready
status of selected agents in a given time
period.
agent31: Agent Not Ready
Detail Report, page 3-61
historical
table
Summary details of the not ready status
of sel
ected individual agent sessions in a
given time period.