Installation Guide
What if the Installation Fails?
If the installation fails, you see a screen asking if you want to copy diagnostic information to a
device.
Figure 7: Installation Failed Screen
Insert a USB key.
Select Yes.
Select Continue at the next two screens.
Note: The CLI command to view the install logs is file view install. The CLI is documented in
the Administration Console User Guide for Cisco Unified Intelligence Center (http://
www.cisco.com/en/US/products/ps9755/prod_maintenance_guides_list.html)
If the installation fails over a Virtual Machine, you see a screen asking if you want to copy
diagnostic information to a device.
How to Dump Install Logs to the Serial Port of the Virtual Machine
Step 1
Configure a serial port on the Virtual Machine.
While the Virtual Machine is powered OFF, edit settings and add a serial port to the Virtual
Machine. You cannot add a serial port while the Virtual Machine is running. Attach the serial
port to a .tmp file, and then power on the Virtual Machine and start the install.
Step 2
When you are ready to dump the log files, attach a new, empty file to the serial port.
If the system halts due to an install failure and asks if you want to dump the logs, before you
answer yes, you must edit settings on the Virtual Machine and attach the actual file name where
you want to dump the logs. The reason for originally attaching the .tmp file to the serial port is
that during the boot-up of Linux, a few garbage characters (terminal escape sequences) get
Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 8.5(2)
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Chapter 9: Frequently Asked Questions about the Installation
What if the Installation Fails?