Installation Guide

How is Data Handled During an Upgrade?
Data migration occurs during an upgrade installation (page 56). This includes the database,
configuration properies, and licensing files.
Warning: Do not make configuration changes from the start of the upgrade process until
you have activated the inactive partition and rebooted the system.
If you decide to downgrade and switch/restart the system to the inactive partition that contains
the older version of the software, any configuration changes that you made since upgrading will
be lost.
Is Unified IC Supported in a Hosted Deployment?
Deployment in a hosted environement was not qualified and tested in this release. For testing,
each Unified IC instance was dedicated to a single customer.
Qualification for a hosted contact center is planned for a future release.
Unified IC Licenses
Unified IC licenses are "node-locked." This means a license is "locked to" the MAC address of
the Controller node. A MAC address change will require a new license.
For Unified IC installations on Virtual Machines, the license is locked to the licensing MAC
of the Virtual Machine. The licensing MAC is different from the physical MAC address of the
system. The licensing MAC string is generated during installation and is based on various input
fields, such as the hostname, IP address, and so forth.
A licensing MAC address change will require a new license. The license file is physically located
on the Controller node and is distributed to all members nodes in the cluster through database
replication.
There can be only one license installed on a system at any point in time.
Uploading the license file is the first action the System Application User must take after installing
the Controller node.
After installation, and until the System Application User obtains and uploads a Standard or
Premium license, he or she:
•
Can sign in to the Administration Console to view the Controller and to add the alias name.
•
Cannot perform other Administration Console functions.
•
Cannot sign in to the Unified IC Reporting application.
Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 8.5(2)
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Chapter 9: Frequently Asked Questions about the Installation
How is Data Handled During an Upgrade?