Installation Guide

Can My Cisco Support Provider Log In to Assist Me?
Yes. There is a utility that allows Cisco technicians to troubleshoot your system, its
configurations, and databases.
You can set up and enable a time-limited access account to your system using the CLI commands
under the utils remote_account command.
You can also implement this utility from the Cisco Unified Operating System Administration
Console (select Services > Remote Support).
The procedure to do this is documented in the online help for the Cisco Unified Operating
System Administration Console.
Error Message about "No Such File or Directory"
During installation on some servers, you might see an error similar to this:
rmmod: ohci_hcd: no such file or directory
This is a benign message related to USB driver modules and can be safely ignored.
The installation attempts to delete all modules on the server before loading new ones. If a module
does not exist on the server where the installation is running, a message indicates that there is
no such file to be deleted. Messages differ slightly for different driver names.
How Do I Access Log Files?
If you encounter problems with the installation, you can obtain and examine the install log files
by entering the following commands in Command Line Interface.
•
To obtain a list of all install log files from the command line, enter the CLI command file
list install *.
•
To view the log file from the command line, enter the CLI command file view install
<log_file> where log_file is the log file name.
Other ways to access log files are as follows:
•
Using the CLI file dump commands.
•
Using the Syslog Viewer in the Real-Time Monitoring Tool (RTMT). You can download
RTMT from the Administration console. (Tools > RTMT Plugin Download)
Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 8.5(2)
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Chapter 9: Frequently Asked Questions about the Installation
Can My Cisco Support Provider Log In to Assist Me?