Installation Guide
About Migrations.......................................................................................................................................41
Backing up data from the Cisco Unified IC Release 8.0(3)......................................................................41
Installing Cisco Unified IC Release 8.0(3) over a Virtual Machine...........................................................42
Restoring the backed up data on the Cisco Unified IC Virtual Machine...................................................42
9. Frequently Asked Questions about the Installation...................................................................................45
Can I Install on a Virtual Machine?...........................................................................................................45
Can My Cisco Support Provider Log In to Assist Me?.............................................................................46
Error Message about "No Such File or Directory"....................................................................................46
How Do I Access Log Files?.....................................................................................................................46
How Do I Add or Replace a Device in the Cluster?..................................................................................47
How Do I Find the Server MAC Address?................................................................................................47
How Do I Sign In to the Administration Console?.....................................................................................47
How Do I Sign In to Unified IC Reporting?...............................................................................................48
How Do I Switch Between the Administration Console and Unified IC Reporting?..................................48
How Do I Access the Command Line Interface?......................................................................................48
How Do I Test Server Connectivity? ........................................................................................................49
How Do I Use the Recovery Disk?...........................................................................................................49
How Do I Uninstall?..................................................................................................................................49
How is Data Handled During an Upgrade? .............................................................................................50
Is Unified IC Supported in a Hosted Deployment?...................................................................................50
Unified IC Licenses...................................................................................................................................50
How To Obtain Your License................................................................................................................51
How to Upload the License..................................................................................................................52
License Types......................................................................................................................................52
Feature Set for Standard and Premium Licenses................................................................................52
What Accounts and Passwords are Defined During the Installation?.......................................................53
What if the Installation Fails?....................................................................................................................55
How to Dump Install Logs to the Serial Port of the Virtual Machine....................................................55
What To Do if the Upgrade Stalls..............................................................................................................56
Where is a Fresh Installation Installed?....................................................................................................56
Where is an Upgrade Installation Installed?.............................................................................................56
Index .............................................................................................................................................................59
Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 8.5(2)
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