User Guide

DescriptionColumn (Field)
The date and time the agent logged on, measured in
MM:DD:YYYY (month, day, year) and HH:MM:SS
(hours, minutes, seconds) format.
Log On Duration
This is a calculated field derived from:
(Agent_Logout.LogoutDateTime -
Agent_Logout.LoginDuration)
A code and text (if configured) from the peripheral that
indicates the reason for the agent's last state change. If
not defined, this displays 0.
Reason Code
This is a calculated field derived from:
Reason_Code.ReasonCodeName (if reason code text
is configured) and Agent_Event_Detail.ReasonCode
The amount of time in HH:MM:SS (hours, minutes,
seconds) that the agent spent in the Not Ready state
for the given reason.
Duration
Derived from: Agent_Event_Detail.Duration
The percent of the agent's total logon session that the
agent spent in the Not Ready state for the given reason.
% Log On Duration
This is a calculated field derived from:
(Agent_Event_Detail.Duration /
(Agent_Event_Detail.DateTime -
Agent_Event_Detail.LoginDateTime))
The percentage of time an agent spent in each Not
Ready state relative to the other Not Ready states.
% Not Ready
This is a calculated field derived from: Derived from:
((Agent_Event_Detail.Duration / (sum of
Agent_Event_Detail.Duration for all not ready reason
codes))
Report Summary: This report has a summary row for Agent Name and a report summary for
all data. See About Report Summaries (page 200).
Available Fields in the Agent Not Ready Detail Grid View
Available fields for this report include the fields that display by default as Current. Additional
Available fields in this report are:
•
EndDate This is a calculated field derived from the SQL query.
•
EnterpriseName Derived from Media_Routing_Domain.EnterpriseName
•
MRDomainID Derived from Media_Routing_Domain.MRDomainID
Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.0(4)
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Chapter 4: Unified CCE Release 7.5 Agent and Agent Skill Group Reports
Agent Not Ready Detail