User Guide

Wrap Time is the total time in HH:MM:SS (hours, minutes, seconds) that the agent spent in
wrap-up on incoming and outgoing tasks in the interval.
Sample Agent Historical All Fields Report
This illustration is a sample of the report generated from the Agent Historical All Fields template.
Figure 24: Agent Historical All Fields Report 1 of 3
Figure 25: Agent Historical All Fields Report 2 of 3
Figure 26: Agent Historical All Fields Report 3 of 3
Agent Not Ready Detail
Run this report to check agent availability in a logon session.
Query: This report data is built from an Anonymous Block.
Views: This report has a grid view only.
Grouping: This report is grouped and sorted by Agent Name and then by Logon Date Time.
Value List: Agent
Database Schema Table(s) from which data is retrieved:
Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.0(4)
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Chapter 4: Unified CCE Release 7.5 Agent and Agent Skill Group Reports
Agent Not Ready Detail