User Guide

DescriptionColumn (Field)
This is a calculated field, derived from:
Call_Type_Interval.CallDelayAbandTime /
Call_Type_Interval.TotalCallsAband .
The number of calls answered/abandoned
between the time set to begin measuring and
Int 1 Ans and Aban
interval 1. The system default interval 1 is 8
seconds. For example: 00:00 - 00:08
Derived from:
Call_Type_Interval.AnsInterval(1) and
Call_Type_Interval.AbandInterval(1)
The number of calls answered/abandoned
between interval 1 and interval 2. The system
Int 2 Ans and Aban
default interval 2 is 30 seconds. For example:
00:08 - 00:38
Derived from:
Call_Type_Interval.AnsInterval(2) and
Call_Type_Interval.AbandInterval(2)
The number of calls answered/abandoned
between interval 2 and interval 3. The system
Int 3 Ans and Aban
default interval 3 is 60 seconds (1 minute). For
example: 00:38 - 01:38
Derived from:
Call_Type_Interval.AnsInterval(3) and
Call_Type_Interval.AbandInterval(3)
The number of calls answered/abandoned
between interval 3 and interval 4. The system
Int 4 Ans and Aban
default interval 4 is 90 seconds. For example:
01:38 - 03:08
Derived from:
Call_Type_Interval.AnsInterval(4) and
Call_Type_Interval.AbandInterval(4)
The number of calls answered/abandoned
between interval 4 and interval 5. The system
Int 5 Ans and Aban
default interval 5 is 120 seconds (2 minutes).
For example: 03:08 - 05:08
Derived from:
Call_Type_Interval.AnsInterval(5) and
Call_Type_Interval.AbandInterval(5)
The number of calls answered/abandoned
between interval 5 and interval 6. The system
Int 6 Ans and Aban
default interval 6 is 180 seconds (3 minutes).
For example: 05:08 - 08:08
Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.0(4)
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Chapter 3: Unified CCE Release 8.x Call Type and Call Type Skill Group Reports
Call Type Abandon/Answer Distribution Historical