User Guide

DescriptionColumn (Field)
Derived from: Person.LastName ", " Person.FirstNameSupervisor
The agent team's primary supervisor.
Derived from: Person.LastName ", " Person.FirstNameAgent Name
The last and first name of the agent.
Derived from: Skill_Group.EnterpriseNameActive Skill Group
The skill group associated with the task on which the
agent is currently working. If the agent is not involved
in any task in the media routing domain, this field
shows Not Applicable. Since an agent can be logged
into multiple skill groups, this field is not filled until
the agent is assigned a task.
Derived from: Agent_Real_Time.AgentStateState
The current state of the agent. See Agent States (page
204).
Derived from: DATEDIFF(second,
Agent_Real_Time.DateTimeLastStateChange,
getdate())
Duration in Current State
The length of time since the agent's state last changed,
measured in HH:MM:SS (hours, minutes, seconds)
format.
Derived from: Agent_Real_Time.ReasonCodeReason Code
A code received from the peripheral that indicates the
reason for the agent's last state change. If not defined,
this displays 0.
Derived from: Agent_Real_Time.DestinationDestination
The type of outbound task on which the agent is
currently working.
Derived from: Agent_Real_Time.DirectionDirection
The direction of the call that the agent is currently
working on: NULL= None 0 = None 1 = In 2 =Out 3
= Other
Report Summary: There is a summary row for Agent Team Name, a summary row for each
Supervisor and a report summary for all data. See About Report Summaries (page 200).
Available Fields in the Agent Team Real Time Grid View
Available fields for this report include the fields that display by default as Current. Additional
Available fields in this report are from the Agent_Real_Time table as documented in the
Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.0(4)
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Chapter 2: Unified CCE Release 8.x Agent and Agent Skill Group Reports
Agent Team Real Time