User Guide

DescriptionColumn (Field)
Derived from: Trunk_Group.EnterpriseName
The date and time of the selected row's data in
MM/DD/YYYY (month, day, year) and HH:MM:SS
(hour, minute, second) format.
DateTime
Derived from: Trunk_Group_Half_Hour.DateTime
The number of ports in the group in service at the end
of the interval.
Ports
Derived from:
Trunk_Group_Half_Hour.TrunksInService
The percentage of time that the trunk groups in service
were in use in the interval (for Inbound Only).
% Busy
Derived from:
Trunk_Group_Half_Hour.InUseInboundTime /
Trunk_Group_Half_Hour.InServiceTime
The total time, in HH:MM:SS (hours, minutes,
seconds), in the interval, that all ports in the group
were busy.
All Ports Busy
Derived from:
Trunk_Group_Half_Hour.AllTrunksBusy
Report Summary
This report has a Group Summary for each IVR Port for each interval. It also has a Report
Summary showing all fields for all IVR Ports. See About Report Summaries (page 200).
Available Fields in the IVR Ports Performance Historical Grid View
Additional Available fields for this template are populated from the Trunk Group and
Trunk_Group_Half_Hour tables as documented in the Database Schema Guide (http://
www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html).
Sample IVR Ports Performance Historical Report
This illustration is a sample of the report generated from the IVR Ports Performance Historical
Report template.
Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.0(4)
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Chapter 10: IVR Reports
IVR Ports Performance Historical