User Guide

Current Fields in the Peripheral Skill Group Real Time All Fields Grid View
Current fields are those fields that appear by default in a report generated from the stock
template. You can change them. See Current Fields and Available Fields (page 201).
Current fields are listed below in the order (left to right) in which they appear by default in the
stock template.
DescriptionColumn (Field)
The enterprise name of the skill group and its
skill target ID.
Skill Group Name
Derived from: Skill_Group.EnterpriseName
and Skill_Group.SkillTargetID
The number of calls currently queued to the
skill group at the Unified ICM (Network
Queue) and at the local ACD queue.
Ent Queued Now
Note: This field is Current by default and is
applicable to CCE only. The equivalent field
for Unified ICM is named Queued Now (ICM)
is Available by default.
Derived from:
Skill_Group_Real_Time.RouterCallsQNow
The longest queued task on the routing media,
measured in HH:MM:SS (hours, minutes,
seconds) format.
Ent Longest Task Q
Note: This field is Current by default and is
applicable to CCE only. The equivalent field
for Unified ICM is named Longest Task Q
(ICM) is Available by default.
Derived from:
Skill_Group_Real_Time.RouterLongestCallInQ
The Average Speed of Answer measured in
HH:MM:SS (hours, minutes, seconds) format
ASA 5
for the skill group during the rolling five minute
interval.
Derived from:
Skill_Group_Real_Time.AnswerWaitTimeTo5
/ Skill_Group_Real_Time.CallsAnsweredTo5
The Average Speed of Answer during the
rolling five minute interval, measured in
Ans Within SL
HH:MM:SS (hours, minutes, seconds) format
for the skill group.
Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.0(4)
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Chapter 9: Unified CCE Release 7.5 Skill Group Reports
Peripheral Skill Group Real Time All Fields