User Guide

Available Fields in the Peripheral Skill Group Historical Grid View (page 182)
Current Fields in the Peripheral Skill Group Historical Grid View
Current fields are those fields that appear by default in a report generated from the stock
template. You can change them. See Current Fields and Available Fields (page 201).
Current fields are listed below in the order (left to right) in which they appear by default in the
stock template.
DescriptionColumn (Field)
The enterprise skill group's enterprise name
and ID.
Skill Group Name
Derived from:
Enterprise_Skill_Group.EnterpriseName
(Enterprise_Skill_Group.EnterpriseSkillGroupID)
The date and time of the selected row's data in
MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
DateTime
Derived from:
Skill_Group_Half_Hour.DateTime
The number of tasks queued to this Skill Group
in the interval.
Ent Queued
Derived from:
Skill_Group_Half_Hour.RouterCallsQueuedToHalf
Note: This field is Current by default and is
applicable to CCE only. The equivalent field
for Unified ICM is named Total Queued
(ICM) is Available by default.
The skill group's average speed of answer in
HH:MM:SS (hour, minutes, seconds) calculated
ASA
from the time spent by callers when placed in
queue and ringing at the agent's desktop before
the task is answered divided by the number of
tasks answered.
Derived from:
Skill_Group_Half_Hour.AnswerWaitTimeToHalf
/
Skill_Group_Half_Hour.CallsAnsweredToHalf
SERVICE LEVEL
The count of calls that are routed to the skill
group or queued to the skill group in the last
interval.
SL Ans
Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.0(4)
178
Chapter 9: Unified CCE Release 7.5 Skill Group Reports
Peripheral Skill Group Historical All Fields