User Guide

Available Fields in the Enterprise Service Historical All Fields Grid View (page 133)
Current Fields in the Enterprise Service Historical All Fields Grid View
Current fields are those fields that appear by default in a report generated from the stock
template. You can change them. See Current Fields and Available Fields (page 201).
DescriptionColumn (Field)
The enterprise name of the enterprise service.Enterprise Name
Derived from: Enterprise_Service.EnterpriseName
The date and time of the selected row's data in
MM/DD/YYYY (month, day, year) and HH:MM:SS (hour,
minute, second) format.
DateTime
DateTime Derived from: Service_Half_Hour.DateTime
The total number of tasks associated with the service that
were answered by agents in the interval.
Ans
Derived from: Service_Half_Hour.CallsAnsweredToHalf
The average answer wait time in HH:MM:SS (hours,
minutes, seconds) for all tasks answered for the service in
the interval.
ASA
Derived from: Service_Half_Hour.AvgSpeedAnswer
The number of tasks associated with the service that were
handled in the interval.
Handled
Derived from: Service_Half_Hour.CallsHandledToHalf
The average handle time in HH:MM:SS (hours, minutes,
seconds) of tasks associated with the service ending in the
interval.
AHT
Derived from: Service_Half_Hour.AvgHandleTimeToHalf
The number of tasks associated with the service that were
abandoned in queue in the interval.
Aban Q
Derived from: Service_Half_Hour.CallsAbandQToHalf
Average delay time in HH:MM:SS (hours, minutes,
seconds) of tasks associated with the service that were
abandoned in queue in the interval.
Avg Delay Q Aban
Derived from: Service_Half_Hour.
AvgDelayQAbandToHalf
The number of tasks associated with the service that were
queued in the interval.
Task Q
Derived from: Service_Half_Hour.CallsQToHalf
Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.0(4)
132
Chapter 7: Unified CCE Release 7.5 Enterprise and Peripheral Service Reports
Enterprise Service Historical All Fields