User Guide

Grouping: by Service Name
Value List: Service
Database Schema Table(s) from which data is retrieved:
•
Service
•
Service_Interval
See also:
Current Fields in the Peripheral Service Historical All Fields Grid View (page 123)
Available Fields in the Peripheral Service Historical All Fields Grid View (page 125)
Current Fields in the Peripheral Service Historical All Fields Grid View
Current fields are those fields that appear by default in a report grid generated from the stock
template. You can change them. See Current Fields and Available Fields (page 201).
Current fields are listed in the order (left to right) in which they appear by default in the stock
template.
DescriptionColumn (Field)
The enterprise name of the peripheral serviceService Name
Derived from: Service.EnterpriseName
The date and time of the selected row's data in
MM/DD/YYYY (month, day, year) and HH:MM:SS
(hour, minute, second) format.
DateTime
Derived from: Service_Interval.DateTime
The total number of tasks associated with the service that
were answered by agents in the interval.
Ans
Derived from: Service_Interval.CallsAnswered
The average answer wait time in HH:MM:SS (hours,
minutes, seconds) for all tasks answered for the service
in the interval.
ASA
Derived from: Service_Interval.AvgSpeedAnswer
The number of tasks associated with the service that were
handled in the interval.
Handled
Derived from: Service_Interval.CallsHandled
Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.0(4)
123
Chapter 6: Unified CCE Release 8.x Enterprise and Peripheral Service Reports
Peripheral Service Historical All Fields