User Guide

Available Fields in the Enterprise Service Historical All Fields Grid View (page 121)
Current Fields in the Enterprise Service Historical All Fields Grid View
Current fields are those fields that appear by default in a report generated from the stock
template. You can change them. See Current Fields and Available Fields (page 201).
DescriptionColumn (Field)
The enterprise name of the enterprise service.Enterprise Name
Derived from: Enterprise_Service.EnterpriseName
The date and time of the selected row's data in
MM/DD/YYYY (month, day, year) and HH:MM:SS (hour,
minute, second) format.
DateTime
DateTime Derived from: Service_Interval.DateTime
The total number of tasks associated with the service that
were answered by agents in the interval.
Ans
Derived from: Service_Interval.CallsAnswered
The average answer wait time in HH:MM:SS (hours,
minutes, seconds) for all tasks answered for the service in
the interval.
ASA
Derived from: Service_Interval.AvgSpeedAnswer
The number of tasks associated with the service that were
handled in the interval.
Handled
Derived from: Service_Interval.CallsHandled
The average handle time in HH:MM:SS (hours, minutes,
seconds) of tasks associated with the service ending in the
interval.
AHT
Derived from: Service_Interval.AvgHandleTime
The number of tasks associated with the service that were
abandoned in queue in the interval.
Aban Q
Derived from: Service_Interval.CallsAbandQ
Average delay time in HH:MM:SS (hours, minutes,
seconds) of tasks associated with the service that were
abandoned in queue in the interval.
Avg Delay Q Aban
Derived from: Service_Interval.AvgDelayQAband
The number of tasks associated with the service that were
queued in the interval.
Task Q
Derived from: Service_Interval.CallsQ
Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.0(4)
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Chapter 6: Unified CCE Release 8.x Enterprise and Peripheral Service Reports
Enterprise Service Historical All Fields