User Guide

DescriptionColumn (Field)
Derived from:
Agent_Real_Time.RemotePhoneNumber
Mobile Agent Phone#
5
For a mobile agent (an agent working remotely), the
current phone number.
Derived from: DATEDIFF(second,
Agent_Real_Time.DateTimeLastStateChange,
getdate())
Duration in Current State
The length of time since the agent's state last changed,
measured in HH:MM:SS (hours, minutes, seconds)
format.
Derived from: Agent_Real_Time.ReasonCodeReason Code
A code received from the peripheral that indicates the
reason for the agent's last state change. If not defined,
this displays 0.
Derived from:
Agent_Real_Time.RequestedSupervisorAssist
SupervAssist
Whether or not the agent requested supervisor
assistance: No Yes
Derived from: Agent_Real_Time.DestinationDestination
The type of outbound task on which the agent is
currently working.
Derived from: Agent_Real_Time.DirectionDirection
The direction of the call that the agent is currently
working on: NULL= None 0 = None 1 = In 2 =Out 3
= Other
Derived from: Agent_Real_Time.AvailableInMRD
Avail In MRD
6
Whether or not the agent is available to accept a task
in this media routing domain.
Report Summary: There is a summary row for Agent Team Name, a summary row for each
Supervisor and a report summary for all data. See About Report Summaries (page 200).
Available Fields in the Agent Team Real Time Grid View
Available fields for this report include the fields that display by default as Current. Additional
Available fields in this report are from the Agent_Real_Time table as documented in the
5) Only visible in the stock templates that support UCCE Rel 7.5
6) Only visible in the stock templates that support UCCE Rel 7.5
Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.0(4)
93
Chapter 4: Unified CCE Release 7.5 Agent and Agent Skill Group Reports
Agent Team Real Time