User Guide

DescriptionColumn (Field)
Derived from: Person.LastName ", " Person.FirstNameSupervisor
The agent team's primary supervisor.
Derived from: Person.LastName ", " Person.FirstNameAgent Name
The last and first name of the agent.
Derived from: Agent_Real_Time.Extension
Extension
1
The phone extension that the agent has logged into.
Derived from: Agent_Real_Time.DateTimeLogin
Login Time
2
Date and time of the login of the agent measured in
MM/DD/YYYY HH:MM:SS (month, day,year, hour,
minute, second) format.
Derived from: Agent_Real_Time.DateTimeLogin
LogOnDateTime
3
Date and time of the login of the agent measured in
MM/DD/YYYY HH:MM:SS (month, day,year, hour,
minute, second) format.
Derived from: Skill_Group.EnterpriseNameActive Skill Group
The skill group associated with the task on which the
agent is currently working. If the agent is not involved
in any task in the media routing domain, this field
shows Not Applicable. Since an agent can be logged
into multiple skill groups, this field is not filled until
the agent is assigned a task.
Derived from: Agent_Real_Time.AgentStateAgent State
The current state of the agent. See Agent States (page
204).
Derived from: Agent_Real_Time.PhoneType
Mobile Agent Mode
4
The mode by which the agent is connected: 0 Derived
from: Not Mobile (Local agent; normalACD/CCE
phone or non-voice task) 1 Derived from: Call By Call
(Mobile agent's phone isconnected for each incoming
call) 2 Derived from: Nailed Connection (Mobile agent
calls andlogs in once; line remains connected through
multiple calls)
1) Only visible in the stock templates that support UCCE Rel 7.5
2) Only visible in the CUIC Rel 8.x stock templates
3) Only visible in the stock templates that support UCCE Rel 7.5
4) Only visible in the stock templates that support UCCE Rel 7.5
Report Template Reference Guide For Cisco Unified Intelligence Center Release 8.0(4)
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Chapter 4: Unified CCE Release 7.5 Agent and Agent Skill Group Reports
Agent Team Real Time