Maintenance Manual

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Cisco Unified Serviceability, page 80
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Cisco Unified OS Administration, page 81
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Disaster Recovery System, page 81
Cisco Unified Serviceability
Cisco Unified Serviceability is one of three system-level tools that Unified IC shares with Cisco
Unified Communications Solutions. The other two are Disaster Recovery System (page 81)
and Cisco Unified OS Administration (page 81)
To access Cisco Unified Serviceability, select it from the Navigation dropdown in the upper-right
corner and click Go.
Cisco Unified Serviceability is a web-based troubleshooting tool, with four menus (Alarms,
Trace, Tools, and SNMP). Unified Serviceability features are supported by and applicable to
Unified IC with exceptions noted in Unified IC Notations.
Cisco Unified Serviceability features include the following:
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Provides information on configuring alarms, traces, and SNMP
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Saves alarms and events for troubleshooting and provides alarm message definitions.
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Saves trace information to various log files for troubleshooting.
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Monitors real-time behavior of components through the Cisco Unified Real-Time Monitoring
Tool (RTMT).
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Provides feature services that you can activate, deactivate, and view through the Service
Activation window.
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Provides an interface for starting and stopping feature and network services.
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Generates and archives daily reports; for example, alert summary or server statistic reports.
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Allows Cisco Unified Communications Manager and Cisco Unity Connection to work as a
managed device for SNMP remote management and troubleshooting.
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Monitors the disk usage of the log partition on a server.
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Monitors the number of threads and processes in the system; uses cache to enhance the
performance.
All information in the Cisco Unified Serviceablity documentation is applicable to Unified
Intelligence system.
Administration Console User Guide for Cisco Unified Intelligence Center Release 8.0(3)
80
Chapter 8: Accessing Cisco Unified Communications Solutions Tools from Unified IC
Cisco Unified Serviceability