Maintenance Manual

DescriptionField
Shows the status of the last synchronization. Shows
PENDING if the that synchronization is still in progress.
Last Run Status
Shows how long the synchronization process took.Duration
Shows the number of new supervisors imported since the
last import.
UCCE Supervisors imported
You can view supervisors on the User List in the Unified
IC Reporting Interface (Security drawer).
Supervisors are imported with their Active Directory
credentials and can sign in to Unified IC Reporting with
those credentials.
Shows a count of all teams updated. Teams are
resynchronized on each run.
Team Collections Updated
Supervisors can view their Agents and Agent Teams
collections in the Value List drawer in the Unified IC
Reporting interface.
Actions on this tab:
•
Synchronize Now - click this to run the user integration immediately. If the scheduled
integration is configured to run later in the day, this action runs the job now and still runs it
at the scheduled time.
Clicking this button changes its appearance to Cancel Active Synchronization.
A message appears if another user is already running a synchronization.
This button is disabled if you have not yet applied a license.
•
Save - Click to save your time and date settings.
•
Refresh - Click to refresh the page to see changes that others might have made.
See also: About Unified CCE User Integration (page 33).
About Unified CCE User Integration
The Unified CCE User Integration feature imports supervisors and their teams from Unified
ICM/CCE from the Unified ICM Configuration Manager and database into Unified IC.
Supervisors are automatically given Unified IC user roles and can log in to Unified IC to access
collections for - and run reports for - their agent team(s).
Note:
• You cannot run User Integration until you upload the license.
Administration Console User Guide for Cisco Unified Intelligence Center Release 8.0(3)
33
Chapter 5: Cluster Configuration Drawer
Unified CCE User Integration Configuration