Maintenance Manual

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Refresh undoes all changes since the last save and reloads the values set at the last save.
Unified CCE User Integration Configuration
To navigate to this page, click Cluster Configuration > UCCE User Integration .
The User Integration feature facilitates the automatic import of reporting supervisors who are
added or modified in Unified ICM Configuration Manager and stored in the Unified
ICM/CCE/CCH database.
Once integrated (imported), supervisors are added as users to the cuicdatabase and can sign in
Unified IC with their User ID and Password. They are created as users in Unified IC with the
User Roles of Dashboard Designer and Report Designer and with the rights to view the
collection(s) for their agent team(s).
When UCCE User Integration runs, data is retrieved from the UCCE Data Source and two stock
Value Lists (Agents and Agent Teams) are updated.
Note: You cannot run User Integration until you upload the license.
See also: Troubleshooting Unified ICM User Integration (http://docwiki.cisco.com/wiki/
Troubleshooting_Tips_for_Unified_IC_8.0)
Warning: Schedule UCCE User Integration at off-peak hours and several hours after the
database purge. By default, the purge runs at midnight (12:00:00 AM). Database tables
are locked during the purge and are unlocked when the purge completes. If the UCCE
User Integration runs at the same time as the purge, the user integration will fail.
Table 15: Fields on this tab:
DescriptionField
Check this to:Enable UCCE User Integration
at...check box
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Enable UCCE User Integration and to
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Set the time and the day of week when it is to occur.
Note: Leave this field blank if you do not want to run
Unified CCE User Integration. See About Unified CCE
User Integration (page 33).
Click the arrows to the right of the Hour, Minute, and
AM|PM fields to select the time of day you want the
Unified CCE Integration synchronization to occur.
Hour | Minute | AM or PM fields
Select one, several, or all days that you want the Unified
CCE User Integration synchronization to occur.
Day of the week fields
Administration Console User Guide for Cisco Unified Intelligence Center Release 8.0(3)
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Chapter 5: Cluster Configuration Drawer
Unified CCE User Integration Configuration