Administration Console User Guide for Cisco Unified Intelligence Center Release 8.0(3) December 2010 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
Table of Contents Preface ...........................................................................................................................................................1 Purpose .....................................................................................................................................................1 Audience ....................................................................................................................................................
The RTMT Interface.............................................................................................................................51 Unified IC Performance Objects and Counters....................................................................................53 Unified IC Counters.............................................................................................................................55 8. Accessing Cisco Unified Communications Solutions Tools from Unified IC................
set cli..................................................................................................................................................104 set commandcount............................................................................................................................104 set cuic-properties.............................................................................................................................105 set ipsec......................................................
Utils Commands.....................................................................................................................................136 utils auditd..........................................................................................................................................136 utils core............................................................................................................................................137 utils create report..................................
List of Figures Figure 1: Configure User.................................................................................................................................................11 Figure 2: Device Configuration.......................................................................................................................................17 Figure 3: Member Configured.................................................................................................................................
Administration Console User Guide for Cisco Unified Intelligence Center Release 8.
Preface Purpose This document explains the Cisco Unified Intelligence Center Administration console. The Administration console, available an all deployments, is a web-based, centralized interface for setting and displaying configuration information about the cluster. The Administration application is one of two web interfaces for Unified IC. The other is the Unified IC Reporting application.
Preface Related Documentation Chapter Description • Device Management (page 15) • Control Center (page 27) • Cluster Configuration (page 32) (Reporting, Unified CCE User Integration, and License File Management) • Network Management (page 37) (SNMP and MIBs) • Tools (page 47) (RTMT) Chapter 8 (page 79) Explains the Cisco System Applications you can open from the Navigation menu: • Cisco Unified Serviceability (page 80) • Cisco Unified OS Administration (page 81) • Disaster Recovery System (page 81) Cha
Preface Obtaining Documentation and Submitting a Service Request Convention Description boldface font Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example: • Choose Edit > Find. • Click Finish. italic font Italic font is used to indicate the following: • To introduce a new term. Example: A skill group is a collection of agents who share similar skills. • For emphasis. Example: Do not use the numerical naming convention.
Preface Documentation Feedback Documentation Feedback You can provide comments about this document by sending email to the following address: mailto:ccbu_docfeedback@cisco.com We appreciate your comments. Administration Console User Guide for Cisco Unified Intelligence Center Release 8.
Chapter 1 The Administration Console This chapter contains the following topics: • • • • About the Administration Console, page 5 Who can Sign In to Unified IC Administration?, page 6 The Welcome Page, page 6 About the Unified IC Cluster, page 7 About the Administration Console Unified IC is installed on a Cisco Unified Operating System platform as a cluster with a maximum of eight nodes: one Controller node and up to seven Member nodes.
Chapter 1: The Administration Console Who can Sign In to Unified IC Administration? Who can Sign In to Unified IC Administration? The System Application User (page 91) who is defined during the Installation is by default the initial Super User who can sign in to the Administration Application. This initial Super User can then create other Super Users in the Admin Users (page 9) page. To access the Administration console: 1.
Chapter 1: The Administration Console About the Unified IC Cluster To Do this Use to configure and manage operating system parameters (such as IP settings and remote support accounts). • Disaster Recovery System (page 81) Use to manage backup and restore procedures. Open the Unified IC reporting interface There are two ways to do this: on a member node. • Click Control Center > Device Control to open the Control Center page. Click the name of a member node to display the sign in page for that node.
Chapter 1: The Administration Console About the Unified IC Cluster Database maintenance is performed by the Disaster Recovery System (page 81). Administration Console User Guide for Cisco Unified Intelligence Center Release 8.
Chapter 2 Admin User Management Drawer Select Admin User Management drawer > Admin User Management to access the Admin User Management page, where you view and maintain the Super Users for the Administration console. Super Users are authorized to add and maintain the functions that are controlled in the Administration console, such as adding devices and starting or stopping services. Note: Super Users can also sign in to Unified IC Reporting.
Chapter 2: Admin User Management Drawer Admin Users Table 2: Rows on this page Field Description User Name The User ID used to log in to the operations console. Role The role is Super User for all user names. Table 3: Actions from this page To Do This Add a new Super User Click Add New to open a blank Configure User (page 11) page. You can add as many Super Users as you need. Delete a Super User Check the box next to the User Name and click Delete.
Chapter 2: Admin User Management Drawer Configure User Configure User Use this page to create configuration data for a new Super User or to edit the configuration data for an existing Super User. To navigate to this page, click Admin User Management drawer > Admin User Management to open the Users page. Then click Add New to add and configure a new user or click an existing User Name to edit the configuration for that user. This page has three tabs - General, Credentials, and Policy.
Chapter 2: Admin User Management Drawer Configure User Table 5: Credentials Tab Field Description Locked by Administrator If checked, this Super User is locked out. User Cannot This pertains to the user password. Select eitherUser Cannot Change Change/Must Change or User Must Change at Next Login. You cannot select both. Does Not Expire This pertains to the user password. If the Credentials Expire After (days) field on the Policy tab is checked, then this field is disabled.
Chapter 2: Admin User Management Drawer Configure User Table 6: Policy Tab Field Description Failed Logon Specify the number of allowed failed logon attempts. When this threshold is reached, the system locks the account. Allowed range is 0 to 10. To allow unlimited logon attempts, enter a value of 0 or check the No Limit for Failed Logons box. Reset Failed Logon Attempts every (minutes) Specify the number of minutes before the counter is reset for failed logon attempts.
Chapter 2: Admin User Management Drawer Configure User Administration Console User Guide for Cisco Unified Intelligence Center Release 8.
Chapter 3 Device Management Drawer Open the Device Management drawer to view and maintain the devices in the cluster and to view log and trace settings for those devices. Devices are the physical machines servers on which the Cisco Unified Intelligence Center Administration Console and the Cisco Unified Intelligence Center reporting application are installed. See also: Troubleshooting Device Management (http://docwiki.cisco.com/wiki/ Troubleshooting_Tips_for_Unified_IC_8.
Chapter 3: Device Management Drawer Device Configuration This list always contains at least one row for the Controller, which is added by the installation. You cannot delete the Controller from this page. To delete the Controller, you must uninstall it. Note: Before you can install a new Member node, you must define the Member in this interface. The rows on the Device Summary page contain four columns. There is a checkbox to the left of each row for selecting that device for deletion.
Chapter 3: Device Management Drawer Device Configuration Defining the Member Node in the Administration Console If you intend to add a Member node, you must define the Member in the Administration console before you run the installation for the member. Step 1 To access the Administration console, direct a browser to the URL http:/// oamp where HOST ADDRESS is the IP Address or Hostname of your server.
Chapter 3: Device Management Drawer Device Configuration Figure 3: Member Configured Now that the Member is defined in Device Configuration, you can begin to configure and install as documented in the Installation Guide for Cisco Unified Intelligence Center. Device Configuration Detail Use the device configuration detail page to define information about a new device or to edit information about an existing device. To navigate to this page, click Device Management > Device Configuration.
Chapter 3: Device Management Drawer Log and Trace Settings Field Description Description The description of the device Actions on this page are Save (changes), Cancel (changes), and Refresh (page). Log and Trace Settings Use the Log and Trace Settings page to see the list of Host Addresses for all configured devices and to configure log and trace settings for those devices. This page is accessed from Device Management > Logging and Tracing.
Chapter 3: Device Management Drawer Log and Trace Settings There are two ways to review log and tracing information: • The Command Line Interface (page 93). Using the show trace command. • The RTMT (page 47) Edit Serviceability Settings This page opens when you click the link for the OAMPServer or CUIC server process on the Log and Trace Settings (page 19) page. Use the Edit Serviceability Settings page to provide syslog server connection settings and to change the type of logging the servers provide.
Chapter 3: Device Management Drawer Log and Trace Settings When a log size exceeds 50, a new log file is created. Syslog Settings Use these fields to identify the server where the log files are stored. Table 11: Log file storage rows Field Description Primary Host The host address of the primary syslog server that stores the log files. Note: The port is fixed at 514. Backup Host The host address of the backup syslog server that stores the log files. Note: The port is fixed at 514.
Chapter 3: Device Management Drawer Log and Trace Settings When the log level is basic, the trace definitions are not editable. Detailed If you check the detailed log level, the trace check boxes for Subsystem Specific Trace Definitions and Infrastructure Trace Definitions become editable. You can check the boxes to turn on specific trace code paths to output to the log file.
Chapter 3: Device Management Drawer Log and Trace Settings Trace Description TRACE_LOW_LEVEL Bits and Bytes, etc Subsystem Trace Definitions - OAMPServer OAMP Operation Administration Maintenance and Provisioning (OAMP) Subsystem Specific Trace Definitions Trace Definition TRACE_BULK To control logging for looping/bulk operations TRACE_GENERAL_UI For tracing the general OAMP UI TRACE_EXCEPTION For tracing Exceptions TRACE_PARAM For tracing Parameters TRACE_DBACCESS Trace DB Access for db fet
Chapter 3: Device Management Drawer Log and Trace Settings Trace Description TRACE_EXCEPTION For tracing Exceptions TRACE_GENERAL_BO General Traces for OAMP back-end TRACE_PARAM For tracing Parameters TRACE_DBACCESS Trace DB Access for db fetch and modify such as Save, Update, Delete TRACE_METHOD For tracing of Entry/Exit of Methods WSM-BO WSM-BO Subsystem Specific Trace Definitions Trace Description TRACE_EXCEPTION For tracing Exceptions TRACE_GENERAL_BO General Traces for OAMP back-end
Chapter 3: Device Management Drawer Log and Trace Settings Trace Description TRACE_SHUTDOWN Log detailed shutdown info TRACE_LICENSING Log any/all licensing operations TRACE_STARTUP Log detailed startup info LOAD_SUBSYSTEM When loading subsystems TRACE_TIMER Logs when a Timer expires CUIC MODEL OBJECTS CUIC Model Objects Specific Trace Definitions for Reports, ReportDefinitions, Templates, Dashboards, Categories, Value Lists, Collections Trace Description MODEL_DASHBOARD Trace dashboard obje
Chapter 3: Device Management Drawer Log and Trace Settings Administration Console User Guide for Cisco Unified Intelligence Center Release 8.
Chapter 4 Control Center Drawer Click Control Center > Device Control to open the Control Center page, where you can check the status of each device, and start, stop, or restart devices. The status is displayed within five seconds of loading the page. The rows on this page contain five columns, and there is a radio button to the left of each row. This page always contains at least one row for the Controller.
Chapter 4: Control Center Drawer Field Description • Unknown - the server or subsystem that communicates with the Administration Console could not be reached. • Stopped - the server is not running. • Running (in service) - the server is running and active. • Running (partial service) - the server is running, but is not ready to work. The server may be starting up, or there may be one or more issues, for instance, the connection to Unified ICM is down.
Chapter 5 Cluster Configuration Drawer This chapter contains the following topics: • Reporting Configuration, page 29 • Unified CCE User Integration Configuration, page 32 • License File Management, page 34 Reporting Configuration To navigate to this page, click Cluster Configuration > Reporting Configuration .
Chapter 5: Cluster Configuration Drawer Reporting Configuration To navigate to this page, click Cluster Configuration > Reporting Configuration and select the Active Directory tab. Table 13: Fields on this tab Field Description Host Address and Port for Primary Active Directory Server Provide the Host name or IP address and the port of the Primary Active Directory server. The port defaults to 389.
Chapter 5: Cluster Configuration Drawer Reporting Configuration • Save saves the configuration information you entered above for active directory. Note that clicking Save does not validate the configuration. Use the Test Connection button to test the connection. • Refresh undoes all changes since the last save and reloads the values set at the last save. Report Scheduler Email Settings Tab Use the Report Scheduler Email Settings tab to configure the email server used to email scheduled reports.
Chapter 5: Cluster Configuration Drawer Unified CCE User Integration Configuration • Refresh undoes all changes since the last save and reloads the values set at the last save. Unified CCE User Integration Configuration To navigate to this page, click Cluster Configuration > UCCE User Integration . The User Integration feature facilitates the automatic import of reporting supervisors who are added or modified in Unified ICM Configuration Manager and stored in the Unified ICM/CCE/CCH database.
Chapter 5: Cluster Configuration Drawer Unified CCE User Integration Configuration Field Description Last Run Status Shows the status of the last synchronization. Shows PENDING if the that synchronization is still in progress. Duration Shows how long the synchronization process took. UCCE Supervisors imported Shows the number of new supervisors imported since the last import. You can view supervisors on the User List in the Unified IC Reporting Interface (Security drawer).
Chapter 5: Cluster Configuration Drawer License File Management • There are five tasks in the initial setup for Unified CCE User Integration. Some are performed in the Administration interface. Some are performed in the Reporting interface. As Super Users have access to both interfaces, it is efficient for a Super User to set up UCCE User Integration. The tasks are to: • Enable Unified CCE User Integration in the Administration interface.
Chapter 5: Cluster Configuration Drawer License File Management If the member node is not online when the license file is replicated, Unified IC passes the license information when the member starts up. Table 16: Fields on this page: Field Description Current License Type The type of license - Standard, Premium, Lab, or Trial/Demo. See License Types (page 90). Maximum number of devices in this The number of servers the license allows. For most cluster Servers License Types, this shows 8.
Chapter 5: Cluster Configuration Drawer License File Management Administration Console User Guide for Cisco Unified Intelligence Center Release 8.
Chapter 6 Network Management Drawer Open this drawer to access the SNMP page. This chapter contains the following topics: • SNMP (Simple Network Management Protocol), page 37 • Unified IC SNMP MIBs, page 38 SNMP (Simple Network Management Protocol) To navigate to this page, click the Network Management drawer.
Chapter 6: Network Management Drawer Unified IC SNMP MIBs Unified IC SNMP MIBs The Unified IC SNMP sub-agent captures the following in a Management Information Base. All are scalar objects. See also: Troubleshooting SNMP (http://docwiki.cisco.com/wiki/ Troubleshooting_Tips_for_Unified_IC_8.
Chapter 6: Network Management Drawer Unified IC SNMP MIBs CuicGeneralInfo This table contains a list of CUIC servers. An entry in this table represents a CUIC server in this cluster. A row is created in this table whenever a new server is added to the cluster. A row is deleted when a server is removed from the cluster. MIB Description cuicGeneralInfoServerName Host name for the Unified IC server as entered during installation.
Chapter 6: Network Management Drawer Unified IC SNMP MIBs CuicLicenseInfo An entry in this table describes the Unified IC licensing details. A row is created in this table whenever a Unified license is installed on a server in this cluster. MIB Description cuicLicenseInfoType This object specifies the type of license installed. cuicLicenseInfoStartTime The timestamp for when the license was installed and applied. cuicLicenseInfoStartTime The timestamp when the license will expire.
Chapter 6: Network Management Drawer Unified IC SNMP MIBs MIB Description cuicReportingRealTimeReportRunning Number of real time reports currently running. cuicReportingRealTimeReportWaiting The number of real time reports that are currently waiting to be executed. cuicReportingTotalKickedOffRealTimeReports Number of real time reports run since server last started. CuicReportScheduler This table lists Report Scheduler health and statistics.
Chapter 6: Network Management Drawer Unified IC SNMP MIBs MIB Description cuicDbInfoStatus The status of the database server: • 'running' = The database server is up and running • 'stopped' = The database server is shutdown. • 'unknown' = The database server is unknown. cuicDbInfoReplicationStatus The status of the last replication operation: • 'success' = Replication performed succesfully. 'fail' = Replication failed. • 'unknown' = Failed to get replication status.
Chapter 6: Network Management Drawer Unified IC SNMP MIBs CuicDataSourceInfo This table gives information for the data source from that populates a report. An entry in this table describes a data source configured on the Unified IC server. A row is created in this table when a new data source is configured on the server. A row is deleted when a configured data source is removed from the server. Table 17: CuicDataSourceInfo MIB Objects cuicDatasourceName The name of the data source configured.
Chapter 6: Network Management Drawer Unified IC SNMP MIBs Table 18: Unified IC Notification Event attributes: cuicEventId The unique notification message identifier assigned by the Unified IC application. This identifier is unique for each different notification but consistent for each instance of the same notification. cuicEventHostName The host name or the fully qualified domain name of the Unified IC server from which this event originated.
Chapter 6: Network Management Drawer Unified IC SNMP MIBs error that was appropriately handled by the system. An operator should review the notification soon to determine if action is needed. • 'warning' = Contains important operational state information that may be a precursor to an error occurrence. An operator should review the notification soon to determine if action is needed.
Chapter 6: Network Management Drawer Unified IC SNMP MIBs Object Description QueuedTasks the number of queued tasks. A task is a job, performed by one or more thread QueuedTasksMax The maximum number of queued tasks. EnvInfo Events The EnvInfo group defines the set of objects for the Runtime tomcat info. All servers populate these objects.
Chapter 7 Tools Drawer RTMT The RTMP Plugin Download page includes a link to download the Real Time Monitoring Tool (RTMT). RTMT runs as a client-side application and can be installed on a Windows workstation. It is cluster-aware and provides critical service and performance monitoring (perfmon), trace/log collection and viewing, and Alert Management on the node for the IP address you request when you launch the RTMT.
Chapter 7: Tools Drawer RTMT Download and Launch RTMT On the download page: 1. Select the Windows platform. 2. Click Download. 3. Run the file or save the CuicServRtmtPlugin executable file and then run it from the saved location. 4. Follow the prompts and click the buttons on the installation screens. To launch: 1. Launch RTMT from the desktop icon. Figure 8: RTMT Desktop Icon 2. In the Host IP Address field, enter the IP address for the node you want to monitor. 3.
Chapter 7: Tools Drawer RTMT • Cisco AMC service • Cisco Unified Serviceability RTMT • Cisco RIS Data Collector • Cisco Tomcat Stats Servlet • Cisco Trace Collection Service • Cisco Log Partition Monitoring tool • Cisco SOAP-Real_Time Service APIs • Cisco-SOAP-Performance Monitoring APIs • Cisco RTMT Reporter servlet • Cisco Serviceability Reporter Manage these services from the Cisco Unified Serviceability (page 80) application.
Chapter 7: Tools Drawer RTMT Figure 10: RTMT Critical Services Alerts. Unified IC exposes perfmon information and statistics through the RTMT Tools > Alert Central interface. Figure 11: RTMT Alerts Perfmon and Statistics. Unified IC exposes perfmon information and statistics through the RTMT Performance interface. Administration Console User Guide for Cisco Unified Intelligence Center Release 8.
Chapter 7: Tools Drawer RTMT Figure 12: RTMT Performance Interface The RTMT Interface The RTMT system monitoring objects on the left panel of the RTMT page are: • System Summary Displays information on Virtual Memory usage, CPU usage, Common Partition usage, and the alert history log • Server Server objects are: – CPU and Memory - Displays information on CPU usage and Virtual memory usage for the server. – Process - Displays information on the processes running on the server.
Chapter 7: Tools Drawer RTMT – Critical Services - Displays the name of the critical service, the status (whether the service is up, down, activated, stopped by the administrator, starting, stopping, or in an unknown state), and the elapsed time during which the services have existed in a particular state for the server or for a particular - server in a cluster (if applicable). To view the CUIC Services, click the tab for a Intelligence Center node. See Unified IC Counters (page 55).
Chapter 7: Tools Drawer RTMT – Alert Central - displays the history and current status of every alert in the system. Click the Intelligence Center tab to see Unified IC alerts. Trace & Log Central – Allows you to configure on-demand trace collections for a specific date range or absolute tim Job Status – Shows the status of trace collection events. Syslog Viewer – Use to view, by node, the system, application, and security logs.
Chapter 7: Tools Drawer RTMT Figure 13: Report Execution When the data for the report is available, the Data Processing Center computes the formula fields and global report footers. The gauge, grid, and chart managers in the engine pre-process the data to generate subsets of information that will be consumed by their corresponding peer components on the User Interface.
Chapter 7: Tools Drawer RTMT Figure 14: RTMT Counter Help For information on the objects and counters that are kept for the operating system, refer to the RTMT online help.
Chapter 7: Tools Drawer RTMT • Intelligence Center System Condition Table (page 61) • Intelligence Center Thread Pool section (page 63) • IP (page 63) • IP6 (page 64) • Memory (page 65) • Network Interface (page 67) • Number of Replicates Created and State of Replication (page 68) • Partition (page 69) • Process (page 70) • Processor (page 71) • Ramfs (page 71) • Reporting Engine Info (page 71) • SchedulerInfo (page 75) • System (page 75) • TCP (page 76) • Thread (page 77) CUIC Tomcat Connector The Tomcat
Chapter 7: Tools Drawer RTMT Counter Description ThreadsBusy The Connector's current number of busy/in-use request processing threads. ThreadsMax The Connector's maximum number of request processing threads. ThreadsTotal The Connector's current total number of request processing threads, including available and in-use threads.
Chapter 7: Tools Drawer RTMT DB Change Notification Client Counter Description MessagesProcessed The number of database change notifications that have been processed. This counter refreshes every 15 seconds by default. MessagesProcessing The number of change notification messages in the change notification queue for this client that are currently being processed or are waiting to be processed. This counter refreshes every 15 seconds by default.
Chapter 7: Tools Drawer RTMT DB Change Notification Subscriptions Counter Description SubscribedTable The table(s) for which the service or servlet will receive change notifications. This information is provided for informational purposes only; no counter will increment. Counter Description CcmDbSpace_Used The amount of ccm dbspace consumed. CcmtempDbSpace_Used The amount of ccmtemp dbspace consumed. CNDbSpace_Used The percentage of CN dbspace consumed.
Chapter 7: Tools Drawer RTMT Enterprise Replication Perfmon Counters Counter Description ReplicationQueueDepth Displays the replication queue depth Intelligence Center General Information section Counter Description DeviceType The number id of the device type.
Chapter 7: Tools Drawer RTMT Counter Description as a count of Mega bytes and indicates the current amount of memory used by this runtime environment. EnvRtCurrThreadsInUse The real-time current threads in use object is a real-time snapshot metric indicating a count of threads that are in use in the runtime environment.
Chapter 7: Tools Drawer RTMT Counter Description Infrastructure_DEADLOCK_DETECTED A deadlock between two or more application threads has been detected. This is an unrecoverable error and the server must be restarted. Detailed information about the deadlock can be found in the logs. Infrastructure_LICENSE_EXPIRED There is an expired feature in the the license file.
Chapter 7: Tools Drawer RTMT Counter Description RS_DATABASE_ UNAVAILABLE System detected critical error with database RS_MAINTENANCE_ IN_PROGRESS System has detected maintenance in progress on Reporting Server RS_SYSTEM_ THRESHOLD_REACHED System has detected a critical system threshold reached on Reporting Server RS_UNRECOVERABLE _ERROR System has detected an internal error within Reporting Server which may prevent it from functioning correctly. Restart may be required.
Chapter 7: Tools Drawer RTMT Counter Description provides one possible reason. This counter does not include any datagrams that were discarded while awaiting reassembly. In HdrErrors The number of input datagrams that were discarded with header errors. This includes bad checksums, version number mismatch, other format errors, time-to-live exceeded, and other errors that were discovered in processing their IP options.
Chapter 7: Tools Drawer RTMT Counter Description Frag OKs The number of IP datagrams that were successfully fragmented at this entity In Delivers The number of input datagrams that were delivered to IP user protocols. This includes Internet Control Message Protocol (ICMP). In Discards The number of input IP datagrams where no problems were encountered, but which were discarded. Lack of buffer space provides one possible reason.
Chapter 7: Tools Drawer RTMT Counter Description % Mem Used Displays the system physical memory utilization as a percentage. The value of this counter equals (Total KBytes - Free KBytes - Buffers KBytes - Cached KBytes + Shared KBytes) / Total KBytes, which also corresponds to the Used KBytes/Total KBytes. % Page Usage The percentage of active pages. % VM Used The system virtual memory utilization as a percentage.
Chapter 7: Tools Drawer RTMT Counter Description Shared KBytes The amount of shared memory in your system in kilobytes. SlabCache This represents all memory used by created slabcaches by various kernel components, as a macroscopic counter representing the sum of all the individual entries in the proc's slabinfo. SwapCached This represents the amount of Swap used as cache memory. Memory that once was swapped out, is swapped back in, but is still in the swapfile.
Chapter 7: Tools Drawer RTMT Counter Description interfaces) that contained errors that prevented them from being deliverable to a higher layer protocol Rx Multicast This represents the number of multicast packets that was received on this interface. Rx Packets This represents the number of packets that this sublayer delivered to a higher sublayer. This does not include the packets that were addressed to a multicast or broadcast address at this sublayer.
Chapter 7: Tools Drawer RTMT Counter Description • 1 = Replication setup script fired from this node. Cisco recommends that you run utils dbreplication status on the CLI to determine the location and cause of the failure. • 2 = Good Replication. • 3 = Replication. A counter value of 3 indicates replication in the cluster is bad. It does not mean that replication failed on a particular server in the cluster.
Chapter 7: Tools Drawer RTMT Counter Description Write Bytes Per Sec The amount of data that was written to the disk in bytes per second. Process Counter Description % CPU Time Expressed as a percentage of total CPU time, represents the task's share of the elapsed CPU time since the last update. % Memory Usage The percentage of physical memory that a task is currently using. Data Stack Size The stack size for task memory status. Nice The nice value of the task.
Chapter 7: Tools Drawer RTMT Counter Description VmRSS The virtual memory (Vm) resident set size (RSS) that is currently in physical memory in kilobytes (KB), including Code, Data, and Stack. VmSize The total amount of virtual memory, in KB, that the task is using.
Chapter 7: Tools Drawer RTMT Reporting Engine Info Counter Description Report (H/RT) CellsRetrieved Total number of cells (rows times columns) that have been retrived from all data sources Report (H/RT) CellsRetrievedInterval Change of counter Report (H/RT) CellsRetrieved over the last interval Report (H/RT) Completed Total number of reports that have been successfully executed Report (H/RT) CompletedInterval Change of counter Report (H/RT) Completed over the last interval Report (H/RT) Data Prep
Chapter 7: Tools Drawer RTMT Counter Description how many times a new object has actually been created. An object is actually created only when one does not already exist for the same Report Definition and Filter. This is the case if no user has ever run that Report Definition with that Filter or if the Purge mechanism of the CUIC DB has cleared up any record of previous users running that Report Definition with that Filter.
Chapter 7: Tools Drawer RTMT Counter Description Report (H/RT) RenderedChart Total number of times that the data of a report has been turned into a Chart and sent to a browser (or any other client). Report (H/RT) RenderedChart Interval The interval measurement of the Report (H/RT) RenderedChart counter. Report (H/RT) RenderedGauge Total number of times that the data of a report has been turned into a Gauge and sent to a browser (or any other client).
Chapter 7: Tools Drawer RTMT Counter Description Report (H/RT) Waiting Total number of reports that are currently queued for execution. Report (H/RT) Waiting Interval Change of counter ReportRealtimeWaiting over the last interval. ReportsUniqueUsersLoggedinInterval Total number of unique logged in users over the past interval. Does not count same user who leaves and comes back within the interval. ReportsUsersFailedLoginAttempts Total number of failed login attempts.
Chapter 7: Tools Drawer RTMT Counter Description IOCpuUtil The percentage of CPU time during which I/O requests were issued to the device (bandwidth utilization for the device) on this server. IODeviceReqQueueSize The average queue length of the requests that were issued to all devices on this server. IODeviceReqSectorSize The average size in sectors of the requests that were issued to all devices on this server.
Chapter 7: Tools Drawer RTMT TCP Counter Description Active Opens The number of times that TCP connections have made a direct transition to the SYN-SENT state from the CLOSED state. Attempt Fails The number of times that TCP connections have made a direct transition to the CLOSED stated from either the SYN-RCVD state or the SYN-RCVD state, plus the number of times TCP connections have made a direct transition to the LISTEN state from the SYS-RCVD state.
Chapter 7: Tools Drawer RTMT Administration Console User Guide for Cisco Unified Intelligence Center Release 8.
Chapter 8 Accessing Cisco Unified Communications Solutions Tools from Unified IC The Navigation dropdown menu at the top right of the Unified IC Administration page has three Cisco Unified Communications Solutions tools: Figure 15: Navigation dropdown To sign in to these tools, use the user name and password for the Installation Administrator account. To access these tools from a Member node, where x.x.x.x is the IP address of the member: • To access Unified Serviceability: http://x.x.x.
Chapter 8: Accessing Cisco Unified Communications Solutions Tools from Unified IC Cisco Unified Serviceability • Cisco Unified Serviceability, page 80 • Cisco Unified OS Administration, page 81 • Disaster Recovery System, page 81 Cisco Unified Serviceability Cisco Unified Serviceability is one of three system-level tools that Unified IC shares with Cisco Unified Communications Solutions.
Chapter 8: Accessing Cisco Unified Communications Solutions Tools from Unified IC Cisco Unified OS Administration Cisco Unified OS Administration Cisco Cisco Unified OS Administration is one of three system-level tools that Unified IC shares with Cisco Unified Communications Solutions. The other two are Disaster Recovery System (page 81) and Cisco Unified Serviceability (page 80). To access Cisco Unified OS Administration select it from the Navigation dropdown in the upper-right corner and click Go.
Chapter 8: Accessing Cisco Unified Communications Solutions Tools from Unified IC Disaster Recovery System • Restoring a backup version and viewing restore status • Restoring a cluster • Error messages that can occur during a backup or a restore All information in the DRS online help is applicable to Unified Intelligence system. See the topics below for DRS-related information that pertains to Unified IC.
Chapter 8: Accessing Cisco Unified Communications Solutions Tools from Unified IC Disaster Recovery System Database Replication Replication of the CUIC database (the maintenance and synchronization of multiple copies of the cuicdatabase (CUIC) across servers) is essential for the Unified IC cluster. Unified IC uses the update-anywhere enterprise replication model based on a topology of Fully Connected Database servers. Each database server has connection to all other database servers.
Chapter 8: Accessing Cisco Unified Communications Solutions Tools from Unified IC Disaster Recovery System The following are backed up: • CUIC and System databases • Unified IC configuration and properties files • Encryption files • License files • Platform config files • SNMP Syslog component and CDP subagent • Trace Collection tool • Cluster Manager (CLM) Restore You perform a restore using the Restore menu in the Disaster Recovery System application.
Chapter 8: Accessing Cisco Unified Communications Solutions Tools from Unified IC Disaster Recovery System • CuicDataSetInfo • CuicDataSet • CuicReportDefinitionFilter • CuicReportDefinitionFilterField • CuicReportDefinitionFilterParameter • CuicCollection • CuicCollectionValue Purging these tables removes: • Filters as follows: – Filters that are not used by active DataSetInfo – Filters that are not default filters of any report.
Chapter 8: Accessing Cisco Unified Communications Solutions Tools from Unified IC Disaster Recovery System Administration Console User Guide for Cisco Unified Intelligence Center Release 8.
Chapter 9 The Administration Console Interface This chapter contains the following topics: • • • • • • • Drawers, page 87 Filter, page 88 Online Help, page 88 Sorting, page 88 Title Bar, page 89 Licenses, page 89 Users in the Administration Console, page 91 Drawers The left panel of the Administration interface contains drawers. Drawers are similar to menus: they group logically-related functions.
Chapter 9: The Administration Console Interface Filter Filter Many pages let you filter items to limit the number of results that appear in a given list. You can also filter items to find a specific item or a subset of items with similar values. Note: Quickly clear a filter by clicking the Clear Filter button. Online Help There is a Help icon on each page. Clicking Help opens a new window with a topic relevant to the window you are on.
Chapter 9: The Administration Console Interface Title Bar Step 3 Click any other field name at the top of the column to sort on that column. Title Bar The title bar is visible from each window and has the following: • A Cisco Systems logo that links to http://www.cisco.com/. • A Navigation dropdown, where you can open Disaster Recovery System, Cisco Unified OS Administration, and Cisco Unified Serviceability. • A Log Out link. • The About link. Licenses Unified IC licenses are "node-locked.
Chapter 9: The Administration Console Interface Licenses 3. Scroll to Voice Products and click Cisco Unified Intelligence Center - v8.0. 4. Enter your MACAddress, accept the agreement, and enter your Registrant Information. 5. Follow prompts to complete the registration pages. You will receive the license file in an email from Cisco Systems. When you receive it, save it locally in a location where it cannot be deleted by mistake or opened by an unauthorized person.
Chapter 9: The Administration Console Interface Users in the Administration Console Users in the Administration Console There are three user accounts that have access to the Administration console: • Super Users (page 91) • System Application User (page 91) • System Administration User (page 92) Super Users This user role is defined in the Administration console. It is the only user role for Administration.
Chapter 9: The Administration Console Interface Users in the Administration Console • Can create additional Security Administrator users in the Unified IC reporting application. • Cannot have any role taken away from him. • Cannot take any role away from himself. • This user can log in to the Reporting application and is the intial System System Administration User The System Administrator account User ID and password are configured at installation for each node.
Appendix A Command Line Interface The Command Line Interface (CLI) provides a set of commands applicable to the operating system, to the Unified Intelligence Center database (cuic_data) and to the system database (ccm_). These commands allow basic maintenance and failure recovery and also enable some system administration when the Cisco Unified IC operations console is unavailable. You can access the CLI directly, using the monitor and keyboard at the server console: 1.
Command Line Interface Using CLI Using CLI Certain CLI commands are useful for specific inquiries.
Command Line Interface Using CLI • shows stats io (page 127) • utils iostat (page 143) • show perf (page 123) • utils service start (page 148) Platform: • show process list (page 125) • show open files (page 121) • show open ports (page 122) • show timezone (page 133) • utils core analyze (page 137) • utils create report platform (page 137) • show version (page 134) Network Utilities: • set network (page 106) • utils network ping (page 145) • utils firewall (page 142) • show tech network (page 130) Securit
Command Line Interface Delete Commands Unified IC: • show packages active cuic (page 122) • show cuic properties (page 116) • set cuic properties (page 105) • show cuic-license-info (page 117) • set trace (page 112) • show trace (page 133) • show perf (page 123) Unified IC Database: • run sql (page 102) • show tech (page 128) • utils dbreplication (page 138) Delete Commands • delete account (page 96) • delete dns (page 97) • delete ipsec (page 97) • delete process (page 97) • delete smtp (page 97) delete
Command Line Interface Delete Commands delete dns This command deletes the specified DNS server from the system and results in loss of network connectivity. COMMAND: delete dns addr PARAMETER addr specifies the IP address name of the domain name server. delete ipsec These commands allow you to delete IPSec policies. You can delete a pokcy with a given policy name and group. COMMANDS: delete ipsec policy_group [group | all] Use to delete all policies within a group or to delete all groups.
Command Line Interface File Commands COMMAND: delete smtp File Commands • file check (page 98) • file delete (page 98) • file dump (page 99) • file get (page 99) • file list (page 100) • file search (page 100) • file tail (page 101) • file view (page 101) file check This command checks whether any files or directories have been added, removed, or changed in size since the last fresh installation or upgrade. The results display after the check. Note: This command is system-intensive. Run it at off-hours.
Command Line Interface File Commands file-spec specifies the path and filename of the file(s) to delete. file-name specifies the name of the license file to delete. OPTIONS: [detail] displays a listing of deleted files with the date and time. [noconfirm] deletes files without asking you to confirm each deletion. Caution: You cannot recover a deleted file, except possibly by using the Disaster Recovery System.
Command Line Interface File Commands file get salog file-spec [options] PARAMETER file-spec specifies the path and filename of the file(s) to transfer. OPTIONS: [abstime] is absolute time period, specified as hh:mm:MM/DD/YY. [reltime] is relative time period, specified as minutes | hours | days | weeks | months value. [match] matches a particular string in the filename, specified as string value. [recurs] gets all files, including subdirectories.
Command Line Interface File Commands file search activelog file-spec [options] file search inactivelog file-spec [options] file search install file-spec [options] PARAMETERS: file-spec represents the path to the file(s) to search. reg-exp represents a regular expression. OPTIONS: [reltime] only search files that were modified within relative time. [abstime] only search files that were modified within specific time range. [ignorecase] ignores case distinctions.
Command Line Interface Run Commands file view inactivelog file-spec file view install file-spec file view system-management-log PARAMETER file-spec specifies the path to the file to view. Run Commands • run loadxml (page 102) • run sql (page 102) run loadxml This command can be run on the publisher (the Controller node) as a workaround when service parameters or product specific information does not appear on the administration screen. Running this command might necessitate a restart of some services.
Command Line Interface Set Commands • set accountlocking (page 103) • set cert (page 104) • set cli (page 104) • set commandcount (page 104) • set cuic-properties (page 105) • set ipsec (page 105) • set logging (page 106) • set network (page 106) • set password (page 110) • set smtp (page 112) • set syslog (page 112) • set timezone (page 112) • set trace (page 112) • set web-security (page 114) • set workingdir (page 114) set account COMMANDS: set account name This command sets up a new account and prompt
Command Line Interface Set Commands PARAMETER enable enables account locking. PARAMETER disable disables account locking. PARAMETER unlocktime Use this command to configure the unlock time for admin accounts in seconds. Acceptable values are equal to or greater than 300 seconds but less than 3600 seconds (60 mins). set cert This command regenerates the certificate for the unit name. See also show cert (page 116).
Command Line Interface Set Commands set commandcount disable set cuic-properties Use these commands to set values for the cuic database and session timeout. COMMANDS: set cuic-properties host-to-ip PARAMETER This command sets the host-to-ip translation and is used when there is a need to configure and IP address for one of the UCCE Databases that is unique to the member node from which you are running the command.
Command Line Interface Set Commands COMMAND: set ipsec policy_name [policy_group] [policy_name] Use to enable a policy with a given policy name and group. Example:set ipsec policy_name group1 name1 set logging These commands allow you to enable or disable logging. COMMANDS: set logging enable set logging disable set network set network cluster publisher Caution: These commands are not supported for Unified IC.
Command Line Interface Set Commands [attempts xx] sets the number of times to attempt a DNS request before quitting. [rotate] causes the system to rotate among the configured DNS servers, distributing the load. set network dns {primary | secondary} These commands set the IP address for the primary or secondary DNS server. Entering this command prompts for verification and, if executed, causes a loss of network connectivity.
Command Line Interface Set Commands set network hostname This command sets the netwrok hostname and then causes a restart of the system The hostname must follow the rules for ARPANET host names. The hostname must start with an alphabet, end with an alphanumeric, and may contrain any alphanumeric characters or hyphen in between. The hostname must be 63 characters or less. COMMAND: set network hostename [name] addr PARAMETER name specifies the network hostname.
Command Line Interface Set Commands addr is the IP address. mask is the mask. set network max_ip_conntrack This command sets the maximum value for ip_conntract_max. COMMAND: set network max_ip_conntrack ip_conntrack_max PARAMETER ip_conntrack_max indicates the maximum value set network mtu This command sets the maximum MTU value. The valid range is 500-1500. COMMAND: set network mtu size PARAMETER size must be 1500 for all servers in the cluster.
Command Line Interface Set Commands set network restore This command restarts the networking on this host. If confirmed, this command causes a temporary loss of network connectivity. Caution: Only use this command when all other CLI 'set network ...' commands have failed to restore network connectivity to an Ethernet port. This command removes all previous Ethernet and Network Fault Tolerance settings. The specified Ethernet port is configured with a minimal static IP address configuration.
Command Line Interface Set Commands Use this commands to enable or disable password complexity rules. set password expiry maximum-age minimum-age set password history number set password inactivity enable | disable |period (days) Use these commands to enable the operating system password inactivity to the default value of 10 days, to disable password inactivity, or set the number of days. set password user admin security These commands allow you to change the system administrator and security passwords.
Command Line Interface Set Commands minimum-age takes {enable | disable) number The number of passwords to maintain in history. Default is 10. Maximum is 20. Enter 0 to disable. admin Sets the admin password. security Sets the security password. set smtp This command sets the SMTP server hostname. COMMAND: set smtp host PARAMETER host indicates the hostname for the smtp server. set syslog This command set the syslog as enabled or disabled.
Command Line Interface Set Commands set trace infrastructurecuicserver [subsystem] [TRACE_FLAGS | none] set trace infrastructureoampserver [subsystem] [TRACE_FLAGS | none] set trace subsystem cuicserver [subsystem] [trace_mask1 trace_mask2] set trace subsystem oampserver [subsystem] [trace_mask1 trace_mask2] For cuicserver, the valid subsystems are: • Infrastructure • CUIC • CUIC_MODEL_OBJECTS • CUIC_DATA_PROCESSING • CUIC_SECURITY • CUIC_DISPLAY • CUIC_MIGRATION • CUIC_USER_HISTORY • CUIC_JSP • CUIC_STATI
Command Line Interface Show Commands none inidicates that you do not want to set a flag for tracing set web-security This command sets the web security certificate information for the operating system. COMMAND: set web-security < country> PARAMETERS: (All five are mandatory.) orgunit is the organizational unit. orgname is the organizational name. locality is the location of the organization. state is the state of the organization.
Command Line Interface Show Commands • show environment (page 118) • show hardware (page 118) • show ipsec (page 119) • show logins (page 119) • show memory (page 119) • show myself (page 119) • show network (page 120) • show open (page 121) • show packages (page 122) • show password (page 123) • show perf (page 123) • show process (page 125) • show registry (page 127) • show snmp (page 127) • show stats io (page 127) • show status (page 127) • show subsys (page 128) • show tech (page 128) • show timezone
Command Line Interface Show Commands COMMAND: show account show accountlocking This command shows the current account locking settings. COMMAND: show accountlocking show cert These commands show certificate information about the selected certificate type. COMMANDS: show cert list type PARAMETER type is mandatory can be own or trust. show cert own name show cert trust name PARAMETER name must be a valid certificate name.
Command Line Interface Show Commands show cuic-properties host-to-ip This command shows the current host-to-ip translation for CUIC databases in the cluster. show cuis-component-status These commands show the status of the Unified IC components. COMMANDS: show cuis-component-status subsystem [options] PARAMETER subsystem is mandatory. OPTIONS: [CuicStatus] shows the status of cuic web engine and the DB replication. [DBReplStatus] shows the status of database replication on this node.
Command Line Interface Show Commands show diskusage These commands show disk usage of the given directory as well as the usage of the disk partition the directory exists on. COMMANDS: show diskusage activelog [options] show diskusage common [options] show diskusage inactivelog [options] show diskusage install [options] show diskusage tftp [options] show diskusage tmp [options] OPTIONS: [file fname] outputs the information to a file saved in platform/cli/fname. [directory] show only directory sizes.
Command Line Interface Show Commands show ipsec Use these commands to display ipsec policies. COMMANDS: show ipsec information [policy_group] [policy-name] Use to display detailed information about the specified ipsec policy. show ipsec policy_group Use to display the list of ipsec policy names with specified policy group. show ipsec policy_name Use to view a policy with a given policy name and group.
Command Line Interface Show Commands show network show network all This command retrieves all basic platform network information. COMMAND: show network all [options] OPTIONS: [detail] displays more detail. [page] pauses the output . [search srchtxt] looks for srchtxt in the output. This is a case-insensitive search. show network cluster This command shows the nodes that are part of the network cluster. COMMAND: show network all show network dhcp eth0 status This command displays the DHCP status on eth0.
Command Line Interface Show Commands show network max_ip_conntrack This command retrieves ip_conntrack_max information. COMMAND: show network all show network route This command retrieves some basic platform network route information. COMMAND: show network route [options] OPTIONS: [detail] displays more detail. [search srchtxt] looks for srchtxt in the output. This is a case-insensitive search. show network status This command retrieves some basic platform network status information.
Command Line Interface Show Commands This command displays all the open files on the machine. show open files process ProcessID1, ProcessID2 This command displays all the open files on the machine belonging to given process(es). PARAMETER Processid must be a valid process id. You can enter a comma-delimited list of processed. show open files regex "regex" This command displays all the open files on the machine that match the regular expression.
Command Line Interface Show Commands show password Use these commands to configure password rules. COMMANDS: show password age maximum | days minimum | days show password complexity character minimum-length These commands display the status of the password complexity as enabled or disabled and the minimum length that the password must be.
Command Line Interface Show Commands show perf list classes [options] This command lists perfmon classes. show perf list counters class-name [options] This command lists perfmon counters in a particular perfmon class. show perf list instances class-name [options] This command lists perfmon instances of a particular perfmon class. PARAMETER class-name is the name of the perfmon class.
Command Line Interface Show Commands instance-name is the instance name to view. You can query a maximum of five comma-delimited instance-names. If the name contains white space, enclose it in double quotes. path-spec is the perfmon query path to view. You can query a maximum of five, comma-delimited path-specs. show process These commands show process information. show process list This command is used to get the list of all the processes, and critical information about each one of them.
Command Line Interface Show Commands Note: only one of cpu, memory or time may be specified. [page] - pause output show process name The command is used get the details of processes that share the same name. This also displays parent-child relationship. COMMAND: show process name process-name [file-filename] PARAMETER process-name must be a valid process name. OPTION [file file-name] is the file-name for the output.
Command Line Interface Show Commands [number] - The number of processes. The default is 5. show registry This command displays the contents of the registry. COMMAND: show registry [page] PARAMETERS: system represents the registry system name. component represents the registry component name. OPTION: [page] displays one page at a time. show smtp This command shows the SMTP server. COMMAND: show smtp show stats io This command shows system I/o stats of the machine.
Command Line Interface Show Commands show subsys These commands show subsystem information. COMMANDS: This command displays all the subsystems present on the server. show subsys trace all subsystem This command displays the trace masks for the given subsystem. PARAMETER subsystem must be a valid subsystem name. show tech show tech activesql This command shows the active queries to the database taken in the last one minute.
Command Line Interface Show Commands This command shows the contents of a table on the Unified IC database. PARAMETER tablename is mandatory and must be the name a table in the Unified IC datebase COMMAND: show tech cuic triggers This command displays Unified IC table names and the triggers associated with those tables. show tech database These commands show database information. COMMANDS: show tech database dump [options] This command dumps the database so that you can sent it for debugging.
Command Line Interface Show Commands show tech dbschema This command displays the database schema in a CSV file. COMMAND: show tech dbschema [options] OPTIONS: [ccm] - operating system database. This is the default. If you do not include the cuic option, this command shows the operating system schema. [cuic] - Unified IC database show tech dbstateinfo This command shows the database state information and outputs it to a file.
Command Line Interface Show Commands [file fname] outputs to a file to saved in platform/cli/fname.txt. [numeric] displays ports in numeric format. show tech notifiy This command displays the database change notify monitor. COMMAND: show tech notify [search pattern] OPTION [search pattern] is a string that needs to be searched in the command output. show tech params These commands display the database parameters. COMMANDS: show tech params all shows all parameters.
Command Line Interface Show Commands show tech systables This command displays the name of all tables in the database. COMMAND: show tech systables [options] OPTIONS: [ccm] - operating system database. This is the default. If you do not include the cuic option, this command shows the tables in the operating system database. [cuic] - Unified IC database show tech system These commands show various aspects of the system.
Command Line Interface Show Commands [ccm] - operating system database. This is the default. If you do not include the cuic option, this command shows only tables in the operating system database. [cuic] - Unified IC database This example shows the cuicversion table from the cuic database: show tech table cuicversion cuic. show tech triggers This command displays table names and triggers associated with those tables. COMMAND: show tech triggers [options] OPTIONS: [ccm] - operating system database.
Command Line Interface Unset Command • This CLI command can only be run on the Controller node. To set traces on the Member nodes you must use the Operations Console command Device Management > Log And Trace Settings COMMANDS: show trace PARAMETER: CUIC PARAMETER: INFRASTRUCTURE Options: Subsystems: OAMP| OAMP_BO | Infrastructure | WSM_BO show ups status This command communicates with an attached Uninterruptible Power Supply and displays status.
Command Line Interface Unset Command • unset network dns (page 135) unset cuic-properties Use this command to unset the translation of host-to-ip COMMAND: unset cuic-properties host-to-ip hostname unset ipsec Use these commands to disable ipsec policies. COMMAND: unset ipsec policy_group [group | all] Use to disable all policies within a group or all groups. COMMAND: unset ipsec policy_name [policy_group] [policy_name] Use to disable a policy with a given policy name and group.
Command Line Interface Utils Commands COMMAND:unset_host-to-ip Utils Commands • utils auditd (page 136) • utils core (page 137) • utils create report (page 137) • utils csa (page 137) • utils dbreplication (page 138) • utils diagnose (page 140) • utils disaster recovery (page 140) • utils firewall (page 142) • utils iostat (page 143) • utils iothrottle (page 143) • utils netdump (page 143) • utils network (page 144) • utils ntp (page 146) • utils purge (page 146) • utils raid (page 147) • utils remote_acc
Command Line Interface Utils Commands When enabled, auditd log files for the system are retrievable through RTMT. The auditd system monitors for specific security sensitive system calls at the OS kernel level and provides a record-keeping trail for such activities as file permission changes, failures to manipulate files due to permission settings and changes to the system time and name.
Command Line Interface Utils Commands utils csa enable utils csa disable utils csa status utils dbreplication utils dbreplication clusterreset HARI This command is used to reset replication on an entire cluster. Caution: Before executing this command, run the command utils dbreplication stop on all Member nodes and then on the publisher (the Controller node).
Command Line Interface Utils Commands COMMAND: utils dbreplication reset all COMMAND: utils dbreplication reset nodename utils dbreplication runtimestate This command is used to monitor progress of the database replication process and provides replication state in the cluster. OPTION: [nodename} limits the status to that of the node indicated.
Command Line Interface Utils Commands utils diagnose Use these commands for various diagnostic functions. COMMANDS: utils diagnose fix This command runs diagnostic tests, displays the results, and if possible, attempt to repair the system. utils diagnose list This command lists all available diagnostic commands. utils diagnose module module name This command executes a test on a named module test and attempts to fix the problem if possible.
Command Line Interface Utils Commands PARAMETERS: featurelist indicates a comma-separated feature list to back up. tapeid indicates the tape ID to back up the files. Use the command utils disaster_recovery show_tapeid to display the list of tape IDs. utils disaster_recovery cancel_backup This command cancels an ongoing backup. COMMAND: utils disaster_recovery cancel_backup confirm confirm is mandatory and prompts you to enter Yes/Y to continue or any other key to abort.
Command Line Interface Utils Commands COMMANDS: utils disaster_recovery show_backupfiles network PARAMETERS path indicates the location of the backup file. servername is the server ip/hostname where the backup file has been stored. userid is the user id to connect to remote machine.
Command Line Interface Utils Commands OPTION: [time} is the duration in seconds for which the firewall is to be disabled. utils iostat This command provides the iostat output for the given number of iterations and interval. COMMAND: utils iostat [options] OPTIONS: [interval] indicates the interval in seconds. Mandatory if iterations is also used. [iterations] indicates the number of iostat iterations to be performed. Mandatory if interval is also used. [filename] redirects the output to a file.
Command Line Interface Utils Commands This command displays the status of the netdump client. utils netdump server These commands configure the netdump server. COMMANDS: utils netdump server add-client utils netdump server delete-client utils netdump server list-clients utils netdump server start utils netdump server status utils netdump server stop utils network utils network arp This command lists, sets, or deletes Address Resolution Protocol (ARP) table entries.
Command Line Interface Utils Commands
is the hardware address (MAC) of the host to be added . utils network capture This command capture. IP packets on the ethernet interface. COMMAND: utils network capture [options] OPTIONS: [page] pauses output. [numeric] show hosts as dotted IP addresses. [file fname] outputs the information to a file saved in platform/cli/fname.cap. [count num] indicates a count of the number of packets to capture.Command Line Interface Utils Commands utils network ping This command sends one or more ping packets to a remote destination COMMAND: utils network ping dest [count] PARAMETER dest is the dotted IP or host name of the destination. OPTION [count] is the optional count value (default is 4). utils network tracert This command traces an IP packets to a remote destination. COMMAND: utils network tracert dest PARAMETER dest is the dotted IP or host name of the destination.
Command Line Interface Utils Commands • CuicCollectionValue This command prompts for the password of the administration user. When the password is confirmed, the purge runs immediately. utils raid See Also Use these commands to maintain the RAID disk. They are needed only on servers utilizing software RAID. COMMANDS: utils raid disk maintenance disable This command stops the scheduled RAID service. utils raid disk maintenance enable This command verifies the RAID scheduling.
Command Line Interface Utils Commands utils reset_application_ui_administrator_name This command is used to reset the application user name. The application user is the initial Super User who can sign in to the Administration console. This command prompts for the new name. utils reset_application_ui_administrator_name This command is used to reset the password for the application user.
Command Line Interface Utils Commands utils service stop This command stops a service. COMMAND: utils service stop serv PARAMETER serv is the name of the service to stop. utils snmp utils snmp get This command gets the SNMP data for the specified MIB OID. COMMAND: utils snmp walk
Command Line Interface Utils Commands utils snmp walk This command is used to walk the SNMP MIB starting with the specified OID. COMMAND: utils snmp walk
Command Line Interface Utils Commands Note: It is important to shut down using this CLI command. Do not shut down by pressing the power button on the server. COMMAND: utils system shutdown utils system switch-version This command switches to the other installed version on the server after presenting a confirmation (yes | no) message. COMMAND: utils system switch-version utils system upgrade This command allows you to upgrade the server.
Command Line Interface Utils Commands Administration Console User Guide for Cisco Unified Intelligence Center Release 8.
Appendix B Load Balancing In cases where a Unified IC multi-node deployment experiences a heavy reporting workload, system administrators have the option to deploy server load balancing (SLB). SLB is a technique to distribute client requests among the nodes in a cluster or to select the server that can successfully fulfill a client request in the shortest time without overloading that server or the cluster as a whole.
Load Balancing Figure 20: Using ACE From the ACE console, enter the command do show serverfarm CUIC_FARM_SRV to monitor the loading. Step 1 Create the Ethernet interface: • interface gigabitEthernet 1/1 (using your port) • description Ethernet port (port 1 is configured for speeds of 100 Mbps and full-duplex operation) • switchport access vlan 300 (using your vlan number) no shutdown Step 2 Create the resource server RC_Web resource-class RC_Web limit-resource all minimum 0.
Load Balancing no inservice rserver host CUIC-SRV-8 Ip address 10.86.228.
Load Balancing Step 9 Create the vlan interface: interface vlan 300 description CUIC ACE Service on vlan 300 ip address 10.86.yyy.xxx 255.255.254.0 access-group input ALL nat-pool 1 10.86.yyy.xxx 10.86.yyy.xxx netmask 255.255.254.0 pat service-policy input remote_mgmt_allow_policy service-policy input CUIC_CLIENT_POLICY no shutdown Administration Console User Guide for Cisco Unified Intelligence Center Release 8.
Index member nodes....5 Index nodes....5 cluster status....81 ACE....153 active directory....29 Command Line Interface delete commands....96 and reporting users....29 file commands....98 configuring....29 logging in....93 adding navigation....93 devices....15 run commands....102 member nodes....16 set commands....102 super users....9 Administration console....1, 5 logging in....6 configuring active directory....29 devices....15 Administrator User Management....9 log and trace settings....
Index devices....15 credentials....11 member nodes....16 failure....12 super users....9 policies....12 device management....15 devices....15 configuring....18 to Command Line Interface....93 login information system administrator user....92 control center....27 log levels....21 device types....15 logs restarting....27 basic level....21 see also nodes....27 detailed level....22 starting....27 editing....20 status....27 file locations....20 stopping....27 levels....
Index SMTP....31 login policies....12 super users....11 multiple....10, 91 system administrator user....92 performance objects....53, 55 remote support....81 supervisors importing into Unified IC....32 system administrator user....92 replication....83 and Command Line Interface....93 reporting configuration....29 configuring at installation....92 RTMT....47 system application user and Unified IC....49 is initial super user....6 download....48 password....17 required services....
Index Cuic Traps....43 accessing from Administration console....7 EnvInfo Events....46 authenticating reporting users....29 ThreadPool Events....45 title bar....89 Unified IC performance counters....55 unset commands (CLI)....134 Cuic Tomcat Connector....56 utils commands (CLI)....136 Cuic Tomcat JVM....57 Welcome page....6 Cuic Tomcat Web Application....57 DB Change Notification Client....58 DB Change Notification Server....58 DB Change Notification Subscriptions....59 DB Local DSN....
