Maintenance Manual

Troubleshooting 95
400-103
EntityId present in the SAML assertion does not match the EntityId configured in
the ‘Chat Customer Single Sign On’ in the Administration Console.
400-104
Public key certificate configured for SAML in ‘Chat Customer Single Sign On’ in
the Administration Console has expired.
400-105
SAML assertion could not be validated using the public key configured in ‘Chat
Customer Single Sign On’ in the Administration Console. Either the public key is
incorrect or the SAML assertion has been tampered with.
400-106
An attribute configured in ‘loginParameters’ in eGainLiveConfig.js file has the
property ‘secureAttribute’ set to ‘1’, but it is missing from SAML assertion.
400-107
Field validation failed for one or more chat attributes transferred in SAML
assertion. The validation is configured for chat attributes in the
‘loginParameters’ in the eGainLiveConfig.js file.
400-108
Any other miscellaneous errors such as ‘malformed XML’.
Error Code Cause