Maintenance Manual
90 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
number is 2. The macro is added in the format
%CV
Number
%.
For example,
%CV1%
for
customer_phone_no.
Order of call variables
Creating Dynamic Messages
To configure dynamic messages for integrated chats:
5. In the Tree pane, browse to Administration > Partition: Partition Name > Integration > Unified CCE >
DRASR.
6. In the List pane toolbar, click the New button.
7. In the Properties pane, on the General tab, set the following:
Name: The name of the script as it will be identified in the application.
Description: The description of the script.
Script name: From the dropdown, select the Network VRU script configured in Unified CCE. A script
can be associated with only one message.
Enabled: Set to Ye s.
Display message is URL: If the message is a URL, set to Yes . URLs, when clicked, always open in a
new window.
Display message: Provide the message that will be displayed to users upon accessing the entry point. If
you have set the message to be a URL, provide a valid URL. In such cases, only provide the URL in the
message and do not provide any text. A sample text message, with variable macros:
An agent is
expected to be available in approximately %ECCuser.wait.time% minutes. While
you are waiting, checkout the latest offers on our website.For your record,
please save the case number %CVcase_ID%
8. Click the Save button.