Maintenance Manual

84 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
4. Click the Save button.
Setting Up Notifications
Notifications are messages sent to administrators using the messaging infrastructure. You can send a notification
when a chat gets abandoned. Along with notifications, the transcript of a chat can also be sent. Notifications can
be sent to internal users as well as to external email addresses.
The difference between a transcript and a notification is that a transcript is sent to the customer with whom the
chat session is held and a notification is sent to administrators when a chat is abandoned. You can create an entry
point without selecting the option of sending transcript or notification.
To send a notification:
1. In the Tree pane, browse to Administration > Departments > Department Name > Chat > Entry Points.
2. In the List pane, select an entry point.
3. In the Properties pane, on the Notification tab, go the Conditions section and specify if you want to send
notifications for abandoned chats.
Set the conditions for sending notifications
4. Next, on the Notification tab, go to the Message section, and provide the following details.
 To: Select to whom you want to send the notifications. You can send notifications to internal users and
to external email addresses. This is required information.
 Subject: Type a subject for the notification to be sent.
 Text box: Type a message in the text box. Use the text box toolbar to format the text.