Maintenance Manual
80 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
or inactive. If the entry point is marked as active, then an active queue must be selected for the entry
point.
Set the general properties
Deleting Entry Points
Before you delete the entry point make sure you remove all the chat links related to the entry point from your
website.
To delete an entry point:
1. In the Tree pane, browse to Administration > Departments > Department Name > Chat > Entry Points.
2. In the List pane, select the entry point you want to delete.
3. In the List pane toolbar, click the Delete
button.
If you attempt to delete inactive and active entry points together, the inactive entry points get deleted, and a
message appears telling that the active entry points cannot be deleted.
Important: An active entry point cannot be mapped to an inactive queue.
Important: The default entry point and active entry points cannot be deleted.