Maintenance Manual

8 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
Welcome to Cisco
®
Unified EIM & WIM
™
, multichannel interaction software used by businesses all over the
world to build and sustain customer relationships. A unified suite of the industry’s best applications for web and
email interaction management, it is the backbone of many innovative contact center and customer service
helpdesk organizations.
Cisco Unified EIM & WIM includes a common platform and one or both of the following applications:
 Cisco Unified Web Interaction Manager (Unified WIM)
 Cisco Unified E-Mail Interaction Manager (Unified EIM)
About This Guide
Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
introduces you to chat and collaboration infrastructure within the application. It includes instructions on how to
set up template sets, and entry points.
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