Maintenance Manual

Entry Points 79
 Customer console - Start page: This option is not available for callback entry points.
 Customer console - Finish page: This option is not available for callback entry points.
 Console mode for agent: This option is not available for callback entry points.
 Console mode for customer: This option is not available for callback entry points.
 Agent Availability: This field is not used for callback activities as availability is determined in realtime
by Unified CCE and not Unified WIM. Activity assignment is also handled by Unified CCE.
Set the general properties
4. Click the Save button.
After creating the entry point, test it (page 81) and add the help link to your website (page 85).
Creating Entry Points for Delayed Callback
To create an entry point for delayed callback:
 Follow all the steps in the “Creating Entry Points for Callback” on page 78. In Step 3, for the Subactivity
and Queue fields, make sure you set the following values:
 Subactivity: From the dropdown list, select Delayed Callback.
 Queue: Select a queue mapped to Unified CCE Media Routing Domain that belongs to the Cisco_Voice
Media Class. This is required information. To select a queue, click the Assistance
button. From the
Select Queue window, select a queue. The queues available in this window are decided based on the
subactivity and routing type configured for the queue. When the subactivity selected is delayed callback
and the routing type selected is Unified CCE, only the queues mapped to a Unified CCE Media Routing
Domain that belong to the Cisco_Voice Media Class are displayed. The queues available can be active