Maintenance Manual

76 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
 Not required: Customers will be able to initiate chat sessions even when no agent (Availability
setting from the Agent Console is not selected) is available for handling chats. Customers are not
shown the off hours message and the login page is displayed.
Set general properties
4. In the Properties pane, on the Options tab, go to the Page push section to enable page pushing. It allows
agents to send web pages to customers.
 Enable page pushing from agent to customer: Enable this option to allow agents to send web pages
to customers. By default Yes is selected. Select No to disable it. When page pushing is not allowed, the
Page Push section of the Information pane of the Agent Console is disabled.
Configure page pushing settings
You can also control the URLs allowed for page pushing.
a. Select the page push of the URLs listed below option.
b. From the dropdown list, select one of the following options.
Important: While creating entry points for use in chat offers, you must set the agent availability
as Required.