Maintenance Manual

72 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
To change the off hours message:
1. Open the
Cisco_Home \eService\templates\callback\ Template_Folder \l10n\custom_callback_ Locale .pro
perties
file in a text editor.
2. Add the property
L10N_OFF_HOURS and change the message to be displayed to customers.
3. Save the changes.
4. Clear the browser cache and access the callback link to test the changes.
Custom message
Deleting Template Sets
To delete a template set:
1. On the web server, browse to Cisco_Home \eService\templates\callback.
2. Delete the template folder that you do not want to use. If you are using these templates for any entry point,
make sure to update the HTML code on web pages with the new template sets you want to use.
Important: You must delete the templates files from all web servers in your installation.