Maintenance Manual

70 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
a. Add the following line in the property file: L10N_ Name = “ Country_Name ” Where: L10N_ Name should
match the value set in Step 2.
b. Save the changes.
4. Clear the browser cache and access the call link to test the changes. The call request page should show the
new country.
To remove a country:
1. Open the Cisco_Home \eService\templates\callback\ Template_Folder \eGainLiveConfig.js file
in a text editor.
2. Locate the
countryCodes property, and select the code for a country and delete it from the file. For
example, to remove United States, and delete the following lines:
{
name: ‘l10n_US’,
value: ‘1’
}
3. Clear the browser cache and access the call link to test the changes. The call request page should not show
the country removed from the file.
To change the order of countries:
The order of the country codes in the call request form is determined by the order in which the fields are
configured in the
eGainLiveConfig.js . To change the order, just move the section for a country in the file to
the new location.
1. Open the
Cisco_Home \eService\templates\callback\ Template_Folder \eGainLiveConfig.js file
in a text editor.
2. Locate the
countryCodes property, and rearrange the country codes. For example, to move United
Kingdom before United States change the order as:
countryCodes : [
{
name: "L10N_UK",
value: "44"
},
{
name: "L10N_US",
value: "1"
}
]
3. Clear the browser cache and access the call link to test the changes. The call request page should show the
new order of country codes.