Maintenance Manual

Chat Template Sets 55
4. Clear the browser cache and access the chat link to test the changes.
Custom message
Changing Chat Transcript Options
During a chat session and at the end of a chat session, customers have access to the Print Transcript and Save
Transcript buttons. Customers can use these buttons to print or save the chat transcript for future reference.
You can change the tool tips for these buttons and you can add a header, footer, and title for the transcript
window. You cannot remove these buttons from the chat window.
To change the chat transcript options:
1. Open the
Cisco_Home \eService\templates\chat\ Template_Folder \properties\chat_ Locale .properties
file in a text editor.
2. Edit the values for the following properties:
 L10N_SAVE_TRANSCRIPT_BUTTON: Change the tool tip of the Save Transcript button.
 L10N_PRINT_TRANSCRIPT_BUTTON: Change the tool tip of the Print Transcript button.
 L10N_TRANSCRIPT_TITLE: Provide a title for the transcript page.
 TRANSCRIPT_HEADER_LIVE_CHAT: Provide the header for the transcript page.
 L10N_CUSTOMER: Do not change the value of this property.
 L10N_AGENT: Do not change the value of this property.
3. Open the
Cisco_Home \eService\templates\chat\ Template_Folder \properties\messaging_ Locale .propert
ies
file in a text editor.