Maintenance Manual

Chat Template Sets 51
Out-of-the-box page
The More help options page has placeholder links. You must update these links (page 51) before using this
feature.
You can also:
 Update the text on the page. (page 52)
 Remove sections from the page. (page 52)
 Add new sections to the page. (page 53)
 Use the More Help Options page as the off hours page. (page 53)
To update links on the page:
1. Open the Cisco_Home \eService\templates\chat\ Template_Folder \eGainLiveConfig.js file in a
text editor.
2. In the file, search for
callBackParams and in this section set the following properties:
a. Search for
text :'L10N_CALLBACK_TEXT1' and for the URL parameter provide the link for the
callback page.
b. Search for
text :'L10N_CALLBACK_TEXT2' and for the URL parameter provide the email address
which customers can use to send emails. Make sure you do not delete the
mailto: text.
c. Search for
text :'L10N_CALLBACK_TEXT3' and for the URL parameter provide the link to the FAQ
page on your website.
3. Clear the browser cache and access the chat link to test the changes.