Maintenance Manual

Chat Template Sets 49
To change the text of survey questions:
1. Open the
Cisco_Home \eService\templates\chat\ Template_Folder \properties\chat_ Locale .properties
file in a text editor.
2. Locate the section for survey questions by searching for
L10N_SURVEY_INTRO . In this section change the
following properties:
 L10N_SURVEY_INTRO: Change the text for presenting the survey form.
 L10N_SURVEY_Q1, L10N_SURVEY_Q2, and L10N_SURVEY_Q3: Change the text of the survey
questions.
 L10N_POOR, L10N_FAIR, L10N_GOOD, L10N_VERY_GOOD, L10N_EXCELLENT: Change
the text of the tool tip for the stars shown on the survey form.
 L10N_SURVEY_ADDITIONAL: Change the title of the text box.
 L10N_SURVEY_VALIDATION_ERROR: Provide the message to be displayed when the text in the
comments box exceeds the allowed size.
 L10N_THANKS: Change the message displayed to users after they have completed the survey.
 L10N_SUBMIT: Change the text of the button used for submitting the survey.
Save the changes.
3. Clear the browser cache and access the chat link to test the survey form changes.
Customized chat survey form