Maintenance Manual

48 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources
Configuring Widgets
Widgets with useful information such as, frequently asked questions, can be added to the login page and to the
chat page.
To configure widgets:
1. Open the
Cisco_Home \eService\templates\chat\ Template_Folder \properties\chat_ Locale .properties
file in a text editor.
2. Configure the following settings:
 CONFIG_LOGIN_FORM_WIDGET_URL: Provide the URL of the widget you want to display on
the login page for chat.
 CONFIG_DIALOGUE_WIDGET_URL: Provide the URL of the widget you want to display during
the chat session.
3. Save the file.
4. Clear the browser cache and access the chat link to test the changes.
Configuring Survey Questions
At the end of the chat session a survey form is presented to customers to measure the usefulness of the chat. The
survey form has three questions and a text box for providing additional comments. You can change the text of
these questions, however, you cannot add or remove questions from the survey form.
You can turn off the survey, if you do not wish to use it. For details, see “Turning Off Surveys” on page 50.
Out-of-the-box chat survey form