Maintenance Manual

Chat Template Sets 47
6. Clear the browser cache and access the chat link to test the changes.
Customized bubble colors
Changing Sound Alert
A sound alert is played on the customer side when a new chat message comes. You can change this sound alert.
To change the sound alert:
1. Open the Cisco_Home \eService\templates\chat\ Template_Folder \eGainLiveConfig.js file in a
text editor.
2. Locate the
chatsoundURL property and change the value of the property to the path of the new chat sound
file. Only
.wav files are supported.
3. Save the changes.
4. Clear the browser cache and access the chat link to test the changes.